Customer Service Administrative Assistant

JESSICA PARKER

Monroe, LA

318-***-**** *****.*******@***.***

Professional Summary

Motivated and dedicated professional with a strong background in customer service, billing, and administrative operations. Recognized for being hardworking, people-focused, and highly organized, with strengths in multitasking, team leadership, and problem-solving. Proficient in Microsoft Office, Excel, and managing confidential records in fast-paced environments. Core Skills

• Team Leadership & Staff Management

• Customer Service & Client Relations

• Billing, Invoicing & Accounting Support

• Microsoft Office Suite (Word, Excel, Outlook)

• Multiline Phone System Handling

• Organization & Task Prioritization

• Confidentiality & Regulatory Compliance

• Volunteer Recruitment & Coordination

• Problem Solving & Critical Thinking

Professional Experience

Billing & Administrative Assistant

Mechanical Systems & Services, LLC – June 2024 to August 2025

• Managed billing and accounting operations across multiple online portals

• Created, uploaded, and tracked invoices while resolving rejections and errors

• Maintained detailed financial records and ensured timely invoice submission

• Collaborated with internal teams to improve billing workflow and accuracy Children’s Pastor / Coordinator

Oaks Church – Monroe, LA Sept 2021 – 2023

• Recruited, trained, and led volunteer teams for children’s ministry programs

• Ensured compliance with safety and conduct standards, including background checks

• Developed and delivered engaging, age-appropriate faith-based lessons

• Managed ministry budgets, supply inventories, and event planning

• Fostered strong relationships with children, parents, and church members Customer Service Representative (Seasonal)

Shiver Shack Snowballs and Sweets May 2020 – Aug 2024

• Prepared and served food and beverages in a fast-paced environment

• Handled cash and digital transactions with speed and accuracy

• Assisted with inventory restocking and team coordination

• Maintained cleanliness and upheld company service standards Nursery Worker

The Assembly – West Monroe, LA Sept 2016 – April 2020

• Provided nurturing care for infants to preschool-aged children

• Maintained a safe, clean, and supportive classroom environment

• Delivered simple, age-appropriate educational lessons

• Assisted children with special needs and welcomed visiting families Owner / Operator

Jessica's Cleaning Services Jan 2008 – April 2025

• Delivered personalized residential and commercial cleaning services

• Independently managed scheduling, service delivery, and customer relations

• Built long-term client trust through reliability and high service standards Community Projects

Nursing Home Christmas Outreach – December 2019

• Organized a Christmas event involving 40 children

• Coordinated rehearsals, performances, gift bag preparation, and activities for residents Winter Coat Drive – Riser Elementary – December 2018

• Led a donation drive to provide winter coats to local kindergarten students

• Raised funds and collected contributions from the community Education

SUM Bible College & Theological Seminary

Bachelor of Arts in Biblical Studies

Concentration: Pastoral Ministries

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