Accounts Receivable Team Lead

Melissa Medley

Accounts Receivable/Team Lead/Auditor/Payroll

Core

Competencies

Account reconciliation

Cash application

Customer service

SAP competent

Excellent communication

Flexible

Problem solving

Time management

Education

Bachelor’s Degree

University Of Technology —

Bachelor of Law Degree (2018)

BUSINESS DIPLOMA

Herbert Morrison Technical High

(2011)

Professional Experience

Payroll Analyst April 2024– Present

Conduent, Montego Bay

• Ensure compliance with federal, state, and local tax laws, including remittance of payroll taxes

• Conduct research on expenses to ensure the organization remains compliant with tax payments

• Perform daily account reconciliation statements

Auditor Aug. 2022 – Sept. 2024

Catalonia Hotels & Resorts, Montego Bay

• Verify transactions between guest and non-guest accounts

• Balance front office accounts

• Resolve room status and rate discrepancies

• Review guest credit transactions against established limits

• Generate operational and managerial reports

Accounts Receivables Team Lead Jul. 2014– Jun 2022 Conduent, Montego Bay

• Monitor and analyze team’s daily and monthly performance,

• Provide coaching and development feedback for a team of over fifteen (15) individuals

• Implementing cross-functional initiatives.

• Assisting with establishing and supporting team goals

• Monitor call performance metrics, communicating with customers over the phone and via email

• Resolving escalated calls

• Training new recruited team members

• Collaborating with other departments and third-party dealers to resolve customer issues

• Process refunds according to company’s policies,

• Preparing monthly invoice statements, manage and reconcile accounts PROFESSIONAL PROFILE

Meticulous and purposeful Accounts Receivable Specialist with close to a decade of experience managing invoices, collections, and account reconciliations along with 3 years of supervising a team of fifteen. Skilled in maintaining accurate financial records, improving cash flow, and fostering positive client relationships. Proficient in Microsoft, SAP, Excel, and introductory knowledge of SAGE 50 with a strong ability to analyze data, resolve discrepancies, and ensure timely payments. Adept at collaborating with cross- functional teams to streamline processes and support organizational financial goals.

876-***-****

**********@*****.***

Norwood Gardens, Montego

Bay

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