Data Entry/Customer Service/Insurance and billing/Lab accessioner
Resume:
Kimberly Douglas
Memphis TN *8125
********@***.***
Extensive experience in medical clerical and laboratory processes. KSAs:
Data entry
Microsoft (Office, Word, Excel, Outlook, Teams)
10-key
Typing/transcription
Insurance billing/follow up,
Knowledge of ICD9/10, CPT/HCPS codes
Organizational/time management
Research and Problem Solving
Customer service
Office equipment (phone, fax, copier, scanner)
HIPPA compliance
High volume/Fast-paced work environment
Communication verbal and written communication
Independent
Work Experience
Public Health Laboratory Tech 3- State of Tennessee Department of Health- Nashville TN August 2024-June 2025
Received, sorted, and processed incoming specimen samples for testing under minimal supervision. Identified problems while accessioning and scanning electronic orders and resolving issues related to testing, storing and shipment. Conducted data entry and review of requisitions ensuring demographic and lab tests were correct for accuracy of specimen processing. Performed equipment maintenance and readiness of lab to comply, with CLIA guidelines. Disinfect work areas, maintained cleanliness of department and autoclave specimen waste material. Second checked order entry of tests and demographics information. Responded to customer inquiries via phone, email, and fax. Maintained confidentiality and followed HIPPA guidelines. Adhered to laboratory quality and safety standards.
Transcriber-LabCorp Integrated Oncology-Nashville TN March 2023-August 2024
Monitored pending case reports (hematopathology, surgical consultations) for transcription dictated by pathologists. Communicated dictation and reporting issues between pathologists and other colleagues using both written and oral means of communication. Monitored, updated, and maintained excel spreadsheet of sendout reporting issues via internal documentation application. Perform data entry of lab reports and macroscopic data. Reviewed reports, confirmed billing, attached records and monitored pending cases sent for referral lab testing. Sorted and prepared medical records for document scanning and imaging. HIPPA compliant. Page 2
Specimen Technician-Spectra Laboratory-Southaven MS August 2021 to February 2023
Received and opened shipments of various specimens delivered from carriers; sorted, reviewed labels, checked temperature conditions and determined if specimens were acceptable to process; Delivered specimens to various departments of the laboratory for continued processing and testing by lab technicians. Manually processed and reviewed specimens and order entry of tests not submitted electronically by entering, verifying, and correcting demographic information on requisitions to determine accuracy for processing; scanned requisitions into system file. Prepared and packed blood samples for shipment daily. Adhered to laboratory safety standards. Laboratory Processor- St. Francis Hospital- Memphis TN November 2017 to April 2020
Received and processed samples that were submitted to laboratory for analysis. Performed order data entry of tests requests. Provided clerical/administrative support via phone, fax, email, scanning, and filing of medical documents. Served as a receptionist for patients, visitors, and medical personnel being tasked with inquiries pertaining to specimen collection requirements. Demonstrated laboratory knowledge and competency following laboratory standard SOPs to perform job functions. Problem-solved within the guidelines of standard operating procedures. Performed data entry of demographics, insurance, and insurance verification of clients and patients. Disinfected work areas and followed regulatory requirements to maintain safe laboratory practices.
Healthcare Intake Specialist-Kinetic Concepts, Inc.- San Antonio TX September 2005 to November 2016
Verified third party payer benefits and qualified DME orders for placement based on insurance requirements. Conducted in depth review of medical and clinical reports, ICD9/10, CPT, HCPCS codes based on billing criteria to submit claims. Maintained HIPPA compliance and confidentiality. Responded to emails, faxes, and phone calls to maintain communication with clients and other departments in a professional manner. Was point of contact and resource for sales representatives, physicians, clients, hospital personnel, and other cross-functional departments to provide order status, request needed information, coordinate delivery, shipment, and/or pick up of equipment.
Education
Associate of Applied Science degree in Medical Office Technology Northwest Mississippi Community College Graduated 1994
Contact this candidate