Customer Service Team Member

DESTINY DULANEY

PROFILE

Hard working, dependable, and proactive team member with a strong

background in customer service and hospitality. Skilled in fast paced environments, conflict resolution, and effective communication. Experience in serving, and caregiving roles has built a versatile foundation for delivering high quality support across various industries.

EXPERIENCE

Server, Rockwell republic; Grand Rapids, Michigan - 2023 - Until they closed in January

• Promoted from host to server based on reliability, strong work ethic, and team contribution

• Delivered accurate food and beverage orders while maintaining a high standard of guest satisfaction

• Anticipated customer needs and responded promptly to create a a smooth and enjoyable dining experience

• Focused on minimizing service errors and enhancing efficiency during high volume shifts

• Aimed to encourage repeat business through attentive service and welcoming atmosphere

CNA, Valley View Care Center; Grand Rapids, Michigan — 2024-Present

• Provided direct patient care by assisting with daily activities including mobility support, bathing, feeding, toileting, and rehabilitation

• Monitored and reported changes in patient condition to nursing staff to support timely and effective care

• Maintained a clean, safe, and supportive environment aligned with health and safety standards

• Supported patient dignity and comfort through compassionate, respectful assistance in daily routines

Night merch/pharmacy assistant, Costco; Wyoming, Michigan — 2023-2024 My job entailed of stocking merchandise for the company at night, and being a Pharmacy assistant during the daytime. Running the cashier, while stocking, and pulling medications fine tuned my already budding multitasking skills. While at night my organizational skills, and physical ability were put to the test.

CNA, Manistee County Medical Care; Manistee, Michigan — 2020-2023 This job was the foundation to my CNA career, all of my hands on people skills were crafted here. Learning how to work in such a proactive and problem solving way, has helped me substantially in all jobs moving forward. Server, Chows Kitchen — 2019-2020

• Hosted in times of need

• Assured orders were correct and customers left satisfied

• Opened and closed the restaurant

• Performed the cleaning and helped maintain the restaurant

• A member of the team that works well with others in a high pace environment

Dairy Queen — 2017-2019

First hand experience and knowledge in the world of customer service. At this job I learned real quickly how to balance handling money, people, and orders, simultaneously. While setting and surpassing the expectations of my coworkers and higher ups, through my work ethic and how I carry myself as a woman.

EDUCATION

Westshore Community College — multi skilled healthcare, 2025 SKILLS

• Adaptability

• Communication

• Problem solving

• Multi tasking

• Empathy

• Patience

• Active listening

• Time management

• Teamwork

• Detail orientated

• Vital signs

• Long term care & dementia experience

• Infection control

• Patient care

• Interpersonal care

AWARDS

- Certified CNA

- BLS certified

- Microsoft office (Excel) certified

- Associates in multi - skilled healthcare

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