Executive Assistant / Customer Service

JANGI LEXIE BORHI

*** * *** ***, **********, FL *4786

***************@*****.*** 718-***-****

EXPERIENCE

LIFEVAC LLC Nov. 2023 – Present

Nesconset, NY (Remote)

Customer Service Support Representative

• Answer toll-free customer support line as well as online Chat support from website

• Respond to customer inquiries regarding products and use

• Build phone orders for customers calling in

• Revise details of customer orders as requested

DIVINE WELLNESS SHOP & SPA Feb. 2022 – Feb. 2024

33 S. Main St, Winter Garden, FL

Wellness Consultant / Sales / Crystal Energy Healer

• Liaison with vendors and handle inventory purchases, including those at offsite Gem shows

• Handle retail sales and customer service

• Schedule Spa client and coordinate bookings with Spa practitioners

• Open and close shop daily and handled EOD function

• Maintain shop and spa appearance & cleanliness

• Assist clients in their healing process with the use of Crystals and other holistic tools WINTER GARDEN ART ASSOCIATION/SOBO ART GALLERY July 2021 – May 2022 127 S. Boyd St, Winter Garden, FL

Gallery Manager / Administrative Assistant to Director

• Managed ongoing day-to-day activities in the Gallery

• Liaised with all artists for artwork drop-off/pick-up

• Assisted with curating and hanging art for upcoming exhibits

• Managed volunteer schedule, including working with student interns

• Worked in QuickBooks with monthly bookkeeping and payments to vendors and artists INSIGHT GLOBAL (FOR AT&T) June 2020 – Nov 2021

Windermere, FL

AT&T FIRSTNET SOLUTIONS

PROJECT MANAGER / REMOTE SALES SUPPORT SPECIALIST

• Provided FirstNet Master Dealers access to AT&T’s systems (set up tokens, etc.)

• Provided training sessions, kickoff calls, SIEM ordering, update training documents, etc.

• Created monthly reports to FirstNet Sales team

PINNACLE TECHNICAL RESOURCES (FOR AT&T) Mar 2013 – June 2020 Windermere, FL

AT&T GLOBAL SALES SOLUTION ORGANIZATION

SALES OPERATIONS / GATEKEEPER TEAM LEAD

• Provided sales enablement: team lead for Gatekeeper team

• Trained and supervised team of 23 gatekeepers supporting 120+ gates of various networking and telecom products

• Facilitated monthly check-in calls with GK partners’ managers/directors related to latest reporting trends

• Assisted with escalations; interacting with GK Team’s partners and submitters

• Provided daily support to internal team and sales teams for ad hoc requests via ROME

• Coordinated and implemented workload balance for GK Team and oversaw and managed the team’s schedule

• Assisted with the execution of yearly team goals/targets as well as managed side projects and monthly reports

• Provided update to management as needed on GK progress and challenges Jangi Lexie Borhi

DEUTSCHE BANK Mar 2007- Apr 2011

New York, NY (initially through TTI)

SR. EXECUTIVE ADMIN. ASSISTANT / FLOOR ADMINISTRATOR

• Provided Executive Support for COO, while in NYC (from London)

• Maintained heavy calendar scheduling of meetings and conference calls with internal clients and staff

• Handled international travel arrangements and expense reconciliation

• Coordinated conference room reservations for staff including global video conferences, with and without catering

• Purchased all office supplies, office automation, authorized floor access to staff and guests

• Onboarded new employees and consultants including ensuring new workstations were properly equipped with phones/pcs

• Handled special ad hoc projects as required

CITIGROUP Jul 2006- Mar 2007

New York, NY (through Adecco)

EXECUTIVE SALES ASSISTANT

• Sales support assistance in Mergers & Acquisitions and Global Transaction Services departments

• Handled travel arrangements, expense reconciliation, scheduled meetings and completed special ad hoc projects, as required

• Assisted with preparation of RFP proposals to clients

• Researched prospective clients and resolved billing discrepancies as per client contracts THE MYSTIC GARDEN, INC. Aug 2003 – Aug 2005

Tampa, FL

OWNER AND OPERATOR OF METAPHYSICAL GIFT SHOP

• Liaised with vendors and managed all inventory purchases

• Handled retail sales and customer service including special orders

• Managed bookkeeping tasks and all sales transactions, as well as all business expenditures

• Opened and closed store daily and handled EOD functions

• Created and managed special events with facilitators and participants including onsite classes and lectures

• Created visual displays for all merchandise

• Various other responsibilities involving maintaining and sustaining the growth of a small business EDUCATION

Institute of Integrative Nutrition (IIN) Certification in Health Coaching Completed May 2019 Pro Crystal Healer Certification Course Certification as Certified Pro Crystal Healer Completed Sept 2019 IBM Global Network Services training 1999 - 2003

• Various trainings in varied networking protocols; Customer Relations, and Project Management Fundamentals. Tobe-Coburn School for Fashion Careers Associates Degree Completed Nov 1983 VOLUNTEER/COMMUNITY SERVICE

WINDERMERE HISTORIC PRESERVATION BOARD, WINDERMERE, FL March. 2022 – Present

• Board member.

WINTER GARDEN ART ASSOCIATION, 127 S. BOYD ST, WINTER GARDEN, FL Nov. 2014 – June 2021

• Volunteered as Gallery Hostess & Guest Services during monthly exhibit openings Jangi Lexie Borhi

WINDERMERE ART AFFAIR, WINDERMERE, FL Art Committee Co-Chair Position August 2016 – March 2018

• Responsible for building the requirements and rules for artists to participate in an annual art show in Windermere, FL

• Recruiting local artists & artisans to participate in event & part of team of judging approving applicants

• Logistics for event layout, including booths, stages, and vendors

• Checking in artists and managing any special requests during event SKILLS

• Unequaled customer service and client relationship skills

• Exceptional organizational, multi-tasking, leadership, time management, administrative, writing and communication skills

Strong team leading and mentoring ability

Train, supervise and mentor team members

Proficient in MS Office Suite, Basecamp, QuickBooks, Siebel (ROME), Salesforce, Concur and other web-based apps

Fluent in Spanish (spoken and written)

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