Customer Service Food

SHANELLE MCGEARY

702-***-**** Las Vegas, Nevada - 89118 ***********@*****.***

Motivated Server with a track record of delivering exceptional customer service. Possesses a strong working knowledge of restaurant operations, food service, and hospitality. Committed to providing excellent customer service and teamwork driven.

Fine dining

Stress Management

Wine & Food Pairing

Hospitality

POS system

Compliance

Product Knowledge

High check average

Lead Server Jul 2023 – May 2024

Dipdipdip Tatsu-ya Austin, TX

Trained and mentored new staff members on operational procedures and customer service standards.

Maintained high standards of customer service during all hours of business.

Participated in weekly staff meetings to discuss customer service and operational procedures.

Ensured compliance with all health and safety regulations.

Server Jan 2022 – Mar 2023

Soto Austin, TX

Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner; upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers.

Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business.

Explained menu items and suggested appropriate options for food allergy concerns; maintained efficiency and productivity in high-volume and fast-paced operations.

Monitored customer satisfaction levels and provided quality service.

Maintained a clean and organized workspace to ensure safety and sanitation.

Back Server Jan 2019 – Jan 2022

CUT By Wolfgang Puck Las Vegas, NV

Kept up-to-date with changing menu items and specials.

Participated in daily team meetings.

Gained comprehensive knowledge of wine selections availible within the establishment, allowing for informed recomendation when assisting guests with pairning recomendations.

Developed rapport with regular customers, fostering familrity and increasing of return visits due to personailzed interactions

Explained menu items and suggested appropriate options for food allergy concerns

Manager Nov 2017 – Jan 2019

Favorite Bistro Las Vegas, Nevada

Managed scheduling

Monitored customer service levels and identified areas for improvement.

Trained new hires on sales techniques and product knowledge to boost team performance.

Managed and motivated employees to be productive and engaged in work.

Maintained profetional, organized, and safe enviorment for employees and patrons

Opening proceedures

Server Jan 2015 – Jan 2017

Peoples Republic Las Vegas, Nevada

Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Printed dining checks with total due, collected payment, and completed transactions.

S H A N E L L E M C G E A R Y

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and

cooking methods.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner; upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers.

Model and Talent Jan 2006 – Jan 2012

Best Model Las Vegas, Nevada

Created a portfolio of images to showcase current and past work.

Built a strong reputation for reliability and punctuality.

Developed and maintained strong relationships with clients and industry professionals.

Modeled for a variety of print and digital campaigns.

Participated in industry events and fashion shows.

Convention model

Worked with a diverse range of clients and brands.

High School Diploma

Palo Verde HS, Las Vegas NV

SUMMARY

PROFESSIONAL SKILLS

WORK EXPERIENCE

EDUCATION

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