Customer Service Sales Associate

Ke'Ajsha Williams

Lakeland, FL ***** ************@*****.*** 863-***-****

Objective

Energetic and reliable hospitality professional with experience in fast-paced casual dining environments. Skilled in delivering great guest service, managing multiple tables, and operating POS systems accurately. Seeking a Server position where I can contribute to a team-oriented, customer-focused restaurant. Relevant Experience

Head Cashier / Sales Associate

New York New York Pizza – Tampa, FL (July 2017 – September 2019)

- Welcomed and served dine-in customers in a fast-casual pizza restaurant

- Processed orders accurately using POS system and handled cash and card payments

- Maintained dining area cleanliness and trained team members on hospitality best practices Shift Manager

Taco Bell – Tampa, FL (September 2015 – July 2017)

- Led front-line staff in a busy casual dining location, ensuring smooth service flow

- Provided direct customer support, resolved issues, and ensured customer satisfaction

- Trained new employees in food safety, prep procedures, and service standards Entry-Level Barkeep

Bartenders at Request – Seffner, FL (July 2020 – July 2021)

- Prepared alcoholic and non-alcoholic drinks efficiently for bar and dining guests

- Maintained a clean and well-stocked bar area

- Assisted with light food service duties and supported floor staff during rushes Additional Experience

Virtual Customer Service Representative

The Beauty Apothecary – Remote (June 2024 – Present)

- Handled inbound communication and scheduled client appointments

- Maintained detailed records and coordinated logistics for appointments Amazon Delivery Driver

ANR Logistics LLC – Lakeland, FL (July 2024 – August 2024)

- Managed delivery routes and ensured timely deliveries with excellent customer service Medical Assistant Intern

Tampa Bay Podiatry – Tampa, FL (October 2019 – July 2021)

- Assisted patients and managed appointments; demonstrated multitasking and professionalism Skills

- Table Service & Food Running

- Customer Communication

- POS System Operations

- Cash Handling & Credit Card Processing

- Multitasking in High-Volume Settings

- Team Collaboration

- Cleanliness & Sanitation Standards

- Friendly & Professional Demeanor

Education

High School Diploma – Lakeside High School, Ashtabula, OH (Graduated 2015) Certifications

- CPR Certified

- Valid Driver's License

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