Customer Service Law Enforcement
Resume:
Owen Castleman
Customer service and administration professional
Ocala, FL 34476
**********@*****.***
Professional Summary
Looking for the ability to continue using excellent customer service training and abilities to further an ongoing career dealing with the public. To advance my training in customer service inquiry, services offered, and interpersonal skills as well as continuing use of incident deescalation and negotiation skills acquired during a lengthy law enforcement career.
Authorized to work in the US for any employer
Work Experience
Sales Representative
Rooms To Go-Ocala, FL
June 2016 to Present
Responsibilities included
A- greeting clientele showing various products based on customer needs B-educating clients on product specifications, benefits, and relevance to that clients needs. C-Facilitating completion of sale and arrangement of delivery services. Achieved and maintained sales awards for 1 million dollar sales award almost every year that i was employed by rooms to go.
Duties also included
1-inventory control
2-marketing of merchandise
3- merchandise placement and presentation
Law Enforcement Specialist
POLK COUNTY SHERIFF'S OFFICE-Winter Haven, FL
June 2013 to June 2016
1. call center operations, including but not limited to a emergency and non emergency call taking, 2. dispatching law enforcement,
3. medical and fire services dispatch and coordination 4. front line emergency services in relation to catastrophic incidents 5. Case related court appearances and documentation. Sergeant of Corrections
State of Arkansas-Little Rock, AR
January 2011 to May 2013
daily duties included
1-shift and personal management
2- supervision of non violent inmates
3-safety and security of all personnel on facility grounds 3-daily and monthly reporting of facility incidents safety protocols
4-Control of inmate work program assignments.
5-delegation of officers and their duties during shifts. Detention Specialist
POLK COUNTY SHERIFF'S OFFICE-Winter Haven, FL
October 2007 to January 2011
Responsibilities include
1- safety of inmates and law enforcement Personnel 2-proper corrections facilities operations and handling,
A-including intake
B-facility control
C-phone services
D- and reporting of day to day operations to chain of command. Education
Certification in Law Enforcement
Gulf coast community college-Panama City, FL
October 1989 to February 1991
Certification standards in law enforcement for state of Florida Certification in Corrections standards
Gulf coast community college-Panama City, FL
January 1988 to August 1989
Certification standards for corrections officer
High school diploma or GED in General Studies
Trinity christian acadamy-Jacksonville, FL
August 1986 to May 1987
Skills
• Computer skills (10+ years)
• Microsoft Office (10+ years)
• Education (10+ years)
• Correctional experience (5 years)
• Organizational skills (10+ years)
• Desktop administration (5 years)
• Negotiation (10+ years)
• Microsoft Outlook (10+ years)
• Communication skills (10+ years)
• Law enforcement instruction (10+ years)
• Office administration (10+ years)
• Customer service (10+ years)
• Call center experience (7 years)
• Call center management (5 years)
• Microsoft Excel (5 years)
• Microsoft Word (10+ years)
• Time management (10+ years)
• Sales (10+ years)
• Law enforcement (10+ years)
Awards
Million dollar sales award
February 2022
Achieved and maintained 1 million dollar sales awards yearly at rooms to go.
Contact this candidate