Customer Support Service

Jewel Hall]

[Panama City, Florida] [850-***-****] [************@*****.***]

Objective

Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.

Skills

Call Documentation

Customer Service Skills

Data Entry Software: [Microsoft word, Microsoft Excel, Google Sheets, QuickBooks]

Database Management: [SQL, CRM systems]

Remote Work Collaboration Tools (Slack, Zoom, etc.)

Attention to Detail

Time Management

CRM

Conflict resolution

Order and Refund Processing

Communication Skills

Problem-Solving

Experience

Client Service Specialist

[Tele-performance], [Georgetown, Guyana]

[08/2021]- [12/2023]

Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction.

Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system.

Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution.

Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality.

Analyze customer feedback to identify trends, suggesting improvements to products, services, and support processes to enhance overall client satisfaction.

Customer Support Specialist

[Emerge BPO]], [Remote]

[03/2019]- [06/2021]

Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment.

Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling.

Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity.

Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed.

Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively.

Customer service Representative

[Qualfon],

[02/2017]- 02/2019

Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes.

Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency.

Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience.

Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor.

Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction.

Education

[Non-degree] Early Childhood Program- [University of Guyana]

Georgetown, Guyana

[09/2017- 06/2019]

[Billing& Coding], Associate Degree- [Berkley College]

[New York,City]]

[09/2023- 07/2026]

Relevant Coursework: [Medical Terminology, Anatomy, Physiology Database Management, Computer Applications, Business Communication]

Certifications (High School Diploma)

Microsoft Office Specialist (MOS) Certification– [09/2019]

Data Entry Certification– [07/2021]]

Additional Information

Volunteer Work (Besco Children’s Orphanage)

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