General Manager

REBECCA

SWING

Restaurant Manager

*****.*******@*****.*** 917-***-****

PROFILE

Customer-centric, team-oriented

restaurant manager with 10+ years

of experience in opening, managing,

and developing restaurant brands,

along with 20 years in the hospitality

industry. Experience in opening

multiple locations of an upscale-

casual sushi restaurant chain in the

Twin Cities area of Minnesota.

Proudly, managed iconic NYC

restaurants in most recent years.

Aspire to bring assets to a successful

company to enrich company culture,

improve company efficiency, and

boost customer satisfaction.

EDUCATION

Borough of Manhattan Community

College

New York, NY

AAS – Business Management ~ in

progress

January 2022 – Present

SKILLS

WORK EXPERIENCE

Estiatorio Milos - Assistant General Manager

Hudson Yards, New York

June 2024- Present

• Lead FOH protocols, service goals, weekly sales goals, and scheduling

• Maître d’

• Acting GM as needed

BONDST – Assistant General Manager

New York, NY

January 2023-March 2024

• Maître d’

• Assist GM in leading, training, and tracking of all FOH procedures and protocols The Mermaid Inn, Chelsea – Assistant General Manager New York, NY

July 2022-January 2023

• Order, track, create for bar program

• Coach, support and discipline FOH team

The NoMad Hotel - Events Team

New York, NY

November 2019–January 2020

• Prepare & execute events of all sizes and types exemplifying Michelin level standards.

• Encompass a teamwork mentality.

• Exude customer satisfaction for NY clientele.

Sakana Sushi & Asian Bistro - General Manager

Saint Paul, MN – Rogers, MN – Plymouth, MN

December 2012 – December 2018

• Lead on three location openings responsible for all FOH facets.

• Create FOH training material & bar menus resulting in 10% waste reduction, 14% increase in bar sales, & 20% increase in operations efficiency.

• Improve vendor relations, marketing & advertising, public relations, and event planning.

Ichiban Japanese Steakhouse & Sushi Bar - Server

Minneapolis, MN

September 2007 – January 2014

• Individually & assertively perform proper steps of service to parties up to 40 in a high-volume setting.

• Consistent multitasking to increase individual sales.

• Train new employees.

INTERESTS

• Sommelier education & tours – invited on Ferrer Family Wines tour; Spain, 4/2018

• Multi-cultural cooking

• Brand development

• Charity involvement

90%

90%

95%

95%

100%

Multitasking

Technologically

proficient

Attention to

Detail

Communication

Customer Service

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