Customer Service Accounts Receivable

MaryAlice Baldwin

Boston, MA *****

Summary:

The candidate brings a comprehensive blend of administrative, customer service, and clerical skills directly aligning with the job requirements at Beth Israel Deaconess Medical Center. With her background in managing patient information, handling accounts receivable, and performing administrative duties, she demonstrates a strong capability to fulfill the secretarial and administrative responsibilities outlined for the position. Her proficiency in Microsoft Office applications, including Excel, PowerPoint, and Access, matches the job's demand for advanced skills in these areas. Her experience in scheduling appointments, organizing meetings, and maintaining files and databases directly supports the operational support and problem-solving aspects of the role. Additionally, her ability to multitask and work effectively in diverse settings is crucial for the extensive interaction with various populations described in the job description. With over three years of related work experience, she meets the experience requirement, making her a suitable candidate for this position. Skills:

• Microsoft XP, Excel, PowerPoint, SharePoint, Process optimization, Excellent work ethic Finance

• Information security· Detail-oriented, Ability to work effectively both independently and in groups.

• Money management, hospitality.

• Willingness to learn

Education:

General Education Development Certificate, Boston, MA 2003 Professional Experience:

South Coast (Business Center), Fairhaven, MA Sep 2024 – May 2025 Administrative Assistant/Patient Service Representative

• Patient access

• Answering phones

• Scheduling appointments

• Used epic for scheduling appointments.

Reason for gap: Looked for employment

Marriott Hotel, Boston, MA Nov 2022 – Jan 2024

Management

• Delegated shifts from open to close, night auditing

• Organize schedules for staff

• Inventory management

• Provided outstanding customer service

Reason for gap: Looked for employment

Shriners Children's Boston May 2022 – Sep 2022

Patient Service Representative

• Verified insurance for incoming patients

• Answered incoming phone calls

• Scheduled appointments for current and future patients St. Elizabeth’s Medical Center, Boston, MA Nov 2021 – May 2022 Unit Secretary

• Managed the front desk and appointment scheduling for all patients

• Scheduled MRI’s, CT scans and EMG’s

• Scanned paperwork into the patient's chart

• Faxed paperwork for patients to other facilities

• Managed accounts payable, including, receiving, processing, and verifying invoices.

• Implemented new AP procedures into the system.

• Performed day to day processing of accounts payable transactions.

• Compiled appropriate documentation for adjustment, reviewed and processed transactions.

• Review expense reports in accordance and performed reimbursement if required

• Used Epic for scheduling appointment.

Reason for gap: Took care of family

Shake Shack, Boston, MA

Store Manager Jan 2019 – Aug 2021

• Delegated shifts from open to close

• Organize schedules for staff

• Inventory management

• Provided outstanding customer service

Reason for gap: Looked for employment

Superior Farms, Boston, MA May 2016 – Sep 2018

Accounts Receivable Clerk

• Recorded payment information and other pertinent information such as addresses and phone

• numbers.

• Reconciled account information and reported figures in general ledger by comparing to bank

• account statement each month.

• Prepared billing statements and invoices for customer purchases and recorded transaction date,

• price and fees to support accuracy.

• Completed bi-weekly payroll for company employees, including calculating taxes, vacation, and

• sick time.

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