Customer Service Talent Acquisition

Shelly Doyle

Franklin, TN ***** • 734-***-**** • linkedin.com/in/shellydoyle

Professional Summary

Dynamic and results-driven business professional with extensive experience in Talent Recruitment, Business Development, HR Business Partnership, and Customer Service Management across multiple industries. Recognized for building strong relationships, delivering innovative solutions, and driving operational success in fast-paced environments.Professional Experience

Global Talent Manager (contract)

Menspro Clinic, Franklin, TN

May 2025 – June 2025

Oversee global talent acquisition strategies to attract top-tier professionals in a competitive market.

Develop and implement recruitment processes and onboarding frameworks to support rapid clinic expansion.

Human Resource Assistant (Family Business)

Meade Gunnell Engineering, Franklin, TN

April 2023 – Present

Recruit field personnel for engineering construction projects across NC and TN, ensuring optimal team composition.

Manage HR operations including employee documentation, benefits, and payroll, ensuring compliance and satisfaction.

Support sales by coordinating client meetings, drafting proposals, and preparing presentations to win new business.

Administer invoicing and project cost tracking using Deltek, ensuring accurate and timely billing.

Recruiting & Customer Experience Manager

Porsche of Nashville, Franklin, TN

November 2024 – March 2025

Directed executive recruitment to build a high-performing dealership team.

Developed customer service strategies aligned with Porsche’s business objectives and customer expectations.

Led rollout of new products, including EVs, and optimized showroom displays to boost sales.

Managed vendor relationships, negotiated terms, and resolved issues to maintain product quality and delivery standards.

HR Business Partner (Contract)

Community Health Services (via Randstad), Franklin, TN

January 2023 – October 2023

Recruited healthcare professionals and support staff to meet critical staffing needs.

Audited insurance claims using HMS and Athena, ensuring data accuracy and regulatory compliance.

Practice Director

Trillium Staffing Solutions, Charlotte, NC

April 2018 – March 2021

Launched and managed the Accounting & Finance practice in Charlotte and Atlanta, surpassing revenue goals.

Expanded services including C-level retained searches, adapting to client needs.

Successfully transitioned ownership back to the founder in 2022 amid pandemic challenges.

Business Development Manager

Python Talent Advisors, Charlotte, NC

July 2017 – March 2019

Provided talent acquisition and business development consulting for major clients such as RH, TIAA, TIAA-CREF, Lowe’s, and Community Health Systems.

Education

Bachelor’s Degree

Skills

Recruitment & Talent Acquisition

Business Development & Sales Support

Cross-Functional Collaboration

Change & Risk Management

Candidate Evaluation & Selection

Market Analysis & Employer Branding

Project & Relationship Management

Inventory & Pricing Strategy

Vendor & Supplier Management

HR Systems: Workday, Bullhorn, PeopleNet

Training & Development

Deltek Software

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