Customer Service Pharmacy Technician
Resume:
Ikesha Andrews
Tampa, FL *****
************@*****.***
Professional Summary
Seasoned Pharmacy Technician with 23 years of healthcare experience, including recent role at PharmScript of
Florida, adept in medication packing and prescription preparation. Proven track record in home health care, providing compassionate assistance and medical support as a Home Care Aide and HHA. Seeking Home Care Aide Pharmacy
Technician 1 role to leverage extensive patient care and pharmaceutical expertise.providing great customer service
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician 1
PharmScript of Florida-Tampa, FL
July 2023 to Present
• Provided essential support in labeling and filling prescriptions, ensuring adherence to pharmacy protocols and patient safety measures.
• Prepared prescriptions with accuracy and efficiency under the guidance of a licensed pharmacist, demonstrating a thorough understanding of pharmaceutical framework systems.
• Managed inventory by restocking and organizing pharmacy shelves, contributing to an orderly and efficient pharmacy environment.
Customer Service Representative
CGS COMPUTER GENERATED SOLUTIONS INC.-Tampa, FL
September 2022 to July 2023
Providing clear and concise answers to customer questions about products,services,billing or other related topics…. Investing and resolving customer complaints or concerns in a timely and professional manner…. Taking orders,calculating charges and processing payments or billing……. Keeping up-to-date on company products and services to answer customer questions accurately….. Maintaining accurate records of customer interactions for future reference and analysis.. Monitoring social media for customers mentions and responding to inquiries or complaints as needed In Home Caregiver
GT Independence-Tampa, FL
December 2015 to September 2022
• Documented patients' care, condition, progress, and challenges, facilitating effective communication and strategic planning with supervisory staff.
• Assisted patients with daily mobility and personal care needs, ensuring safety and promoting independence in transfers and self-care activities.
• Administered therapeutic treatments such as massages and applied remedies including liniments and heat-lamp stimulation to enhance patient comfort and recovery.
• Provided clients with transportation and support during external appointments and errands, offering companionship and assistance to maintain their social and personal lives. Cashier/Customer Service
Dollar Tree-Tampa, FL
October 2016 to June 2018
• Delivered attentive customer service, ensuring the satisfaction of patrons through prompt issue resolution and accurate transaction processing.
• Managed financial transactions with integrity, accepting various forms of payment and providing precise change, while also assisting customers with pricing inquiries.
• Upheld store cleanliness and safety standards by adhering to organizational protocols and regulatory requirements.
Customer Service Representative
One Touch Direct/T-mobile-Tampa, FL
October 2014 to December 2015
Handling inbound and outbound calls to address customer inquiries, resolve issues, and provide support. Identifying opportunities to upsell or cross-sell products and services to customers. Learning and understanding the products and services offered by the company and its clients. Addressing customer concerns and finding effective solutions. Accurately recording customer interactions and transactions. Collaborating with other team members to ensure excellent service delivery. HHA - Home Health Aide
Bright Star Healthcare-Tampa, FL
April 2014 to October 2015
• Documented patient care details, progress, and any concerns, ensuring effective communication with supervisors and case managers for optimal patient support.
• Assisted patients with daily living activities, including transferring to and from beds and wheelchairs, personal hygiene, and dressing to maintain comfort and dignity.
• Provided additional patient care services such as therapeutic massages, application of treatments, and escorted patients to medical appointments, ensuring their well-being and companionship during outings. HHA - Home Health Aide
Gladys Allen-Tampa, FL
March 2011 to March 2014
• Documented and communicated patient care details to ensure continuity and coordination among caregiving staff, promoting effective patient support.
• Ensured a safe and healthy environment for patients by adhering to established safety protocols and infection control standards.
• Provided patient and family education on self-care techniques and assisted living strategies, enhancing patient autonomy and family caregiving skills.
Certified Nursing Assistant, Rehab Tech and Dietary Aide Rehab and Healthcare-Tampa, FL
December 1998 to January 2011
• Assisted with patients' personal hygiene, including administering bedpans and urinals, aiding in bathroom visits, and helping with baths and showers.
• Supported patients' daily living activities by serving meals and providing necessary feeding assistance.
• Monitored patient stability by recording vital signs, weight, urine tests, and managing intake and output information.
• Ensured confidentiality of patient information and adhered to organizational policies while accurately documenting care in forms, reports, logs, and records. Transporting patients to and from Therapy Education
High school Diploma
Thomas Jefferson High School-Tampa, FL
August 1993 to June 1997
Skills
• Strategic planning
• Caregiving
• Home care
• Dietary department experience
• Vital signs
• Cooking
• Food preparation
• Dementia Care
• Senior Care
• Patient Monitoring
• Hospice Care
• Pricing
• Meal Preparation
• Customer service
• ADLs
• Superior Communication Skills
• Laundry
• Medical transportation experience
• Infection control
• Alzheimer's Care
• Dietary aide experience
• Cash register
• CPR
• Patient Care
• Home health
• Inventory control
• Assisted living
• Pharmacy technician experience
• Cleaning
• Home Care
Certifications and Licenses
CNA
CPR Certification
First Aid Certification
Driver's License
Pharmacy Technician License
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