Oracle SCM Manager

ORACLE Applications Manager

SKILLS

With **+ years of progressive experience in the Oracle ERP environment, I specialize in Oracle Order to Cash and Supply Chain Management solutions. I leverage a deep understanding of enterprise systems and business process engineering to drive operational excellence, streamline workflows, and enhance cross-functional collaboration. Skilled in gap analysis, requirement gathering, and stakeholder engagement, I deliver scalable solutions that align with best practices and boost performance. Known for thriving in dynamic environments, I bring advanced problem-solving abilities, clear communication, and a sharp strategic mindset to every initiative.

FUNCTIONAL SOLUTIONS FOR MAJOR ERP PROJECTS

Collaborated closely with clients to identify business challenges, uncover system gaps, and implement tailored solutions across Oracle Order to Cash and Supply Chain modules. Led full-cycle functional initiatives including requirements gathering, gap analysis, solution design, application configuration, and testing using Oracle AIM methodology. Expert in crafting test plans, developing documentation, executing unit testing, system integration testing (SIT), and user acceptance testing (UAT). Recognized for delivering strategic workarounds and streamlining ERP setups that improve performance and ensure smooth delivery of scalable business solutions.

Oracle ERP: Service Contracts, Installed Base, Field Service, Order Management, Inventory, Oracle TCA, Oracle Accounts Receivables, Oracle pricing, Oracle CRM foundation, Data Loader, OBIEE

Education: BA in Information Science and Forensics from State University of New York at Oswego

WORK EXPERIENCE

Employer Information:

Topps/Bazooka – 08/2012 - Current

HCL – 01/2012 – 06/2012

Trimble Navigations – 06/2011 – 12/2011

Canon – 04/2010 – 06/2011

GenPact – 11/2009 – 03/2011

Ritnoa – 3/2009 – 6/2009

Accenture - 8/2007 – 12/2008

Sunera Technologies - 9/2006 – 8/2007

08/12 – Present Topps Company (now known as Bazooka Company) – New York, New York

Environment: Oracle Release 12.2.5 - inventory, Order Management, Pricing, CRM, Istore, Account receivables

Provided daily production support and delivered custom enhancements across the entire Oracle Order to Cash lifecycle, boosting transaction efficiency and business continuity.

Engineered innovative order management solutions to streamline B2B transactions and reduce manual processing time.

Managed Oracle-web integrations for Topps online store (toppspro.com), ensuring seamless data flow and platform stability.

Recommended and implemented process improvements based on deep business analysis, driving adoption of best practices across departments.

Oversaw high-volume order import processes from Topps.com and Myringpop.com, reducing order errors and accelerating fulfillment cycles.

Led Oracle and EDI integration efforts with 3PL partners, including successful deployment of 940/945 transactions in Oracle R12.

Customized and optimized the credit card processing workflow to meet business-specific requirements and enhance payment reliability.

Integrated new 3PL systems into Oracle with zero downtime, ensuring smooth logistics transitions and scalability.

Deployed Chase Payment Tech integration via Oracle iPayments to automate secure transaction processing.

Automated price and pack sheet creation within Oracle, enabling faster B2B quoting and sales operations.

Designed and delivered OBIEE reporting solutions from Oracle R12, including outbound order dashboards and pricing analytics.

Built custom programs and reports in OBIEE for tracking open orders and B2B customer pricing workflows.

Led Oracle iStore implementation and Release 12 integration to modernize eCommerce functionality.

Acted as Oracle Support liaison, managing service request tickets and conducting Oracle Web Conferences (OWC) to resolve system issues efficiently.

Authored design, requirements, and setup documentation to support customizations that reduced order processing time and increased business unit productivity.

Created and supported new Operating Units (OU) for eCommerce and international divisions, enabling expansion into new markets.

01/12 – 06/12 NCR Corporation – Atlanta, Georgia

Environment: Oracle Release 12.2 - Mobile field service, Service Contracts, Install Base, Field Service, inventory, Order Management

Gathering requirements from Asian regions

Define and configure a customized field technician process

Configured application, define and document country specific setups

Created test scripts for UAT

Validated tester and user setups

Created testing toolkit which defines testing procedures, cadence, testing strategy for testing team across the globe

Helped training team document and create procedures for testing across the globe

Test new android application for mobile field service application

Manage offshore testing team

06/11 – 12/11 Trimble Navigations – San Francisco, California

Environment: Order Management, Service Contracts, Install Base, Field Service, inventory

Gathering requirements from business users

Create BP80 (Future business process flows)

Create MD50 for RICE components

Configure test instance for Conference Room Pilot (CRP)

Creating business requirement documents

Creating users’ procedure documents

Writing test scripts for business testing

Create conversion documents to convert data for install base, service contracts and inventory service items

Verify data integrity after data conversion to oracle from legacy system

04/10 – 06/11 Canon – Jamesburg, New Jersey

Environment: Field Service, Install Base, Service Contracts, Oracle Alerts, Order Management, Advance pricing

Provided day to day production support for field technicians,

Worked with the business users to customize oracle field service

Helped customize and integrate Oracle Field Service with MWA Intelligence

Write functional designs and help development create technical designs for new functionalities and/or for customizing existing functionality

Gather requirements from business users, create design, test and implement new reports

Created business process flows for new business processes

Worked on projects and additions to optimize oracle CRM

Customize, create, and test enhancements between oracle and customized applications

Create test plans for enhancements

Worked with business owners to come up with a viable solution within Oracle ERP

Update and maintain functional specification documents as changes are applied to the ERP system

Work with development team and the business users to test and implement customizations

Write queries to analyze issues in production

Develop new oracle discoverer and portal reports based on business requirements

Create functional design documents for new field service processes

Develop new oracle alerts

Test Mobile field service and resolve issues with integration point between oracle and mobile device

11/09 – 04/10 GE Transportation Global Signaling – Kansas City, Missouri

Environment: Field Service, Install Base, Depot Repair, Tele service, Service Contracts, Order Management (Oracle Release 12 CRM LEAD/Solution Architect)

Responsible for preparing implementation strategy for smooth implementation of Oracle CRM Applications, preparing process flows, preparing implementation documents, specifications, Business Requirements documents, Functional and technical Mapping Documents

Identifying the Business process and understanding Business functions, strategy, and the right technologies needed

Involved in Requirement gathering and analysis throughout North America and European operating units

Responsible for AS IS and TO BE analysis

Worked with business owners to come up with a viable solution within Oracle ERP

Create and Review BR100 documents for all service modules

Meet with Information Management Team leads to discuss possible gaps between business and Oracle ERP solutions

Review current customizations with information management team to discuss possible workarounds

Created BR50 Integration fit analysis document

Created and reviewed BR150 requirement/Gap analysis

Created BP80 To Be/future process model

03/09 – 06/09 XEROX CORPORATION – Webster, New York and Mexico City, Mexico

Environment: Field Service, Inventory, Territory Manager, Advance Scheduler, CRM foundation, Service Contracts, Spares Management (Oracle 11.5.10.2)

Implemented and configured Field Service Module as needed by client for Xerox in Mexico

Implemented territory manager so that it can be used with field service task creation

Infused advance scheduler with field service so that it can used within Dispatch center

Conducted multiple CRP’s with the client

Conducted Training for Field service and advance scheduler

Updated and maintained changes to BR100 as needed

Created and designed solutions for Gaps that occurred between client and oracle vanilla functionality

Created test scripts for full round of testing

Performed end to end testing which includes all integrations points for field service module

Created System Requirement Documents for customizations post go-live

Provided post go-live production support

Trouble shoot all issues in field service and created and maintained TAR’s as needed

Testing Customizations for service contracts

Worked with development to design and create new reports for field service as needed by client

Designed and implemented customized security features based on SR types for Field service

Gathered requirements from business users for enhancements post go-live

Worked extensively with data loaders to enter technicians, territories, and schedules

9/08 – 12/08 US STEEL – Pittsburgh, Pennsylvania

Environment: Inventory, OPM, Advance Product Catalog (PIM), Quality (Oracle Release 12)

Configured Oracle Inventory

Configured Quality Management

Configured Oracle OPM

Configured Advance product Catalog

Conducted testing on configured instances and identified problems for the process team

Provided solutions for process team related to configuration

Conducted configuration review sessions for clients and process teams

Managed all issues related to inventory configurations and processes

Maintained updates to baseline configuration documents for inventory, quality, and Advance product catalog

Reviewed configuration, conversion, rice objects, and post conversions documents and made changes as necessary

Helped setup Project templates and updated project structures for Oracle Projects

Developed 529 Cost Allocations using Mass Allocations and Auto Allocation Sets in General Ledger

3/08 – 5/08 Visa – Foster City, California

Environment: Service Contracts, Procurement contracts, Repository contracts (Oracle Release 12)

Contracts Lead

Helped client prepare and gather business requirements

Created and maintained system process flow using Visio

Integrated system process flows with business process flows provided by the business process team

Prepared and revised Front-End GAP analysis

Researched Contract Repository and Procurement Contracts to provide the best solution for clients requirements

Provided system input to business process teams when requested requirements required customizations and other development efforts

Provided input to the development in the Contracts Repository and Procurement Contracts

Provided and maintained updates on all documents, and made them available to all by uploading them to an online repository

Updated GCIP lead and client on risk and issues

9/07 – 1/08 EMC – Westborough, Massachusetts

Environment: Service Contracts, Install Base, TCA, Accounts Receivable (Oracle 11.5.10.2)

Provided production support to client

Tested and released monthly enhancements for Oracle Service Contracts

Work with business to define requirements for the assigned monthly work requests

Supported the development team as they created monthly work requests

Trained co-workers on vanilla Oracle service contracts functionality

Tested new operating units from end to end

Created Test scripts for full testing of enhancements and fixes

Coordinated a migration of clients issues from a legacy repository to a new repository system

Created a user guide for migrations of issues to a new repository system

5/07 – 8/07 Foundry Networks – Santa Clara, California

Environment: Service Contracts, Install Base, Order management, AR, Quoting, Advance Pricing TCA, (11.5.10.2)

Conducted CRP’s in service contracts, install base, order managements, and RMA’s

Created Test scripts for service, Install base, order management, advance replacements, and RMA’s

Created user and training guides for various functions as specified by the client

Resolved Functional issues related with a customized quoting tool

Resolved issues with Service contracts creation start date in Order management

Designed solutions for a cleaner more efficient process for RMA’s and advance replacement in Order management

Created new Install Base Statuses, and automate install base statuses as needed in the installation details

Used toad to pull information from back-end for troubleshooting

Provided More efficient streamline billing out of service contracts

Created setup documents for service contracts and order management

Managed Tars and conducted OWC

Created Various Defaulting Release Rules in Shipping

Created new Order and transaction line types

11/06 – 3/07 CROSSBEAM SYSTEMS – BOSTON, MASSACHUSETTS

Environment: Service Contracts, Install Base, Accounts Receivables, Order Management, TCA (11.5.10.2)

Responsible for Implementation of Service Contracts module and integrating Oracle Service Contracts modules with Order Management.

Responsible for all functional aspects of the project such as Analysis of clients business requirements, creation of a functional gap document and Gap solution document

Integrate Service modules with ERP for Inventory depletion and successfully complete test cycles of process flow from each module

Created Order to Cash process flow

Responsible for mapping Processes Requirements with Functionality.

Conducted CRP’s at various levels with different groups of End Users

Responsible for AS IS analysis and To be flow and processes for Service Contracts

Responsible for Requirement gathering

Worked on the technical design for the install base data from legacy system

Created accounting rules to successfully setup revenue recognition

Setup Distributors and resellers for contracts created out of order management and in service contracts

Setup third party billing, relationships for contracts in order management and in service contracts

Conducted Web X training for clients based in France

Created setup and training documents for clients

Involved in Data conversion strategy

Created and fine tuned test scripts to fit clients business process

Aggressively managed TAR’S and conducted OWC

01/07 –02/07 KOPIN - TAUNTON, MASSACHUSETTS

Environment: Order Management, TCA (11.5.10.2)

Created new Order Management responsibility for a new operating unit

Created new Order Management menu for the responsibility in the new operating unit

Recreated line flows, then attached them to appropriate order types for a successful order to cash flow

Tested and validated order to cash flow with other team members

Created Setup documents for the new order management responsibility in a new operating unit

Involved in customer data conversion strategy for a new operating unit

Validated Order Management setups in production and in test before setting up new operating unit

Recreated Order types then attached line flows accordingly

Validated different line flows associated with various order types

09/06 – 11/06 NATIONAL ASSOCIATION BOARD OF PHARMACY (NABP) – MT PROSPECT, ILLINOIS

Environment: Field Service, Marketing Online, Order Management, Inventory, CRM Foundation (11.5.9)

Created price lists and price list modifiers in Order Management.

Completed Order management configuration which included, created and assigned document sequences for various types, creating different order types, and successfully setting them up so they can be received by AR

Validated current Order Management setup in production.

Validated current inventory setup in production.

Setup Items, item attributes, and descriptions in Inventory.

Support development and testing of custom web interface for sales order creation.

Successfully managed TARS and had OWC.

Customizing business process related with field service and creating tasks to meet client’s requirement.

Completed configuration to support event creation, management, and event registration in Marketing online

Support development and testing of custom web interface for event registration.

Support development and testing of custom web interfaces for customer creation and update.

Setup Task notifications in field service.

Frequently interacted with client to better understand their need.

Set up groups and resources in CRM foundation

04/06 – 08/06 ENMR-PLATEAU – CLOVIS, NEW MEXICO

Environment: Service Contracts, Installed Base, Order Management, Accounts Receivable, Field Service, Inventory, Purchasing, TCA (11.5.10)

Upgraded client from 11.0.3 to 11.5.10.2

Configured debrief so that the inventory can be decremented, and charges can be displayed on the charges screen successfully.

Successfully setup installed base so that RMA can update the installed base accordingly.

Created line flows for field service transaction types so that charges from field service can go directly to AR.

Responsible for setting up pre and post upgrade steps in all 6 of the modules

Configured Installed Base, and setup users for installed base.

Created new line flows for transaction types in Order Management

Created new accounting rules for service contracts

Used toad to gather information for oracle support

Setup service contracts approval rules as needed by the client

Prepared Test scripts for Purchasing, Order Management, Inventory, Field Service, Service Contracts, Installed Base

Involved in functional Setups in Service Contracts, Field Services, Installed Base, Order Management, Inventory and Purchasing

Setup various Service Request Types, Task types to address Client functionality in Field Service

Managed Tars in Oracle Support to handle bugs and existing problems by utilizing OWC.

Responsible for training all the end-users

Provided post-live support in installed base, service contracts, and order management

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