Customer Service Contract Management
Resume:
*** ****** ***., *********, **, ***** • *************@*****.***
JORELLE PITTER
Contract Management
PROFESSIONAL SUMMARY
Experienced professional with expertise in contract management, database administration, and customer service. Strong background in administrative support and team leadership with proven ability to work under pressure in fast-paced environments.
EMPLOYMENT HISTORY
BASKETBALL REFEREE Aug 2021 - Present
Lifetime Fitness
• Calling violations, such as double dribbling, travel or fouls.
• Granting timeouts and allowing substitutions.
• Deciding when a foul or a violation has occurred.
• Deciding when a basket has been scored.
• Giving out warnings and penalties.
• Monitoring time remaining in the game.
• Ensuring players are safe.
• Working with table officials and statisticians to ensure the fairness and accuracy of the game.
• Being prompt and professional during all games and program activities.
• Interacting with coaches, other sports officials.
• Enforcing program rules and policies by maintaining constant surveillance of program participants. CONTRACT MANAGEMENT Mar 2024 - Nov 2024
Phoenix Engineering
DATABASE MANAGEMENT Jan 2023 - Mar 2024
Phoenix Engineering
• Enhances the effectiveness of database tools and services.
• Helps build the structure and design of the database.
• Enhances the scalability and performance of existing database structures.
• Monitors database performances and improves technologies.
• Updates systems when necessary and creates data backups.
• Conducts diagnostic tests and evaluates performance metrics.
• Hires, supervises, and monitors the database development teams.
• Ensures that information is backed up and secured.
• Restores lost data.
• Builds test versions and performs bug testing.
• Protects data by developing data security and restoration controls.
• Reports to top management teams.
• Keeps up to date with technological developments. Managed contract workflows, ensuring precise legal documentation and database accuracy. Resolved contract disputes, enhancing project support and vendor relations. Processed vendor invoices, optimizing financial operations and contract approvals. Streamlined contract preparation workflow, enhancing turnaround time and ensuring alignment with project requirements for improved efficiency.
ADMINISTRATIVE ASSISTANT Jun 2007 - Aug 2021
Physicians Affiliates of Greater NY
CUSTOMER SERVICE REPRESENTATIVE Sep 2006 - Jun 2007 Strauss Discount Auto
• Provided excellent customer service via phone and in person.
• Handled a high volume of customer service calls and emails daily.
• Ordered various auto parts and maintained proper paperwork and record-keeping.
• Trained and mentored newly hired staff.
• Organization of parts stock inventory.
• Processed cash sales and credit card transactions. CUSTOMER SERVICE REPRESENTATIVE Sep 2004 - Sep 2006 Nordstrom
• Provided customer service via phone for online orders.
• Processed transactions over the phone, issued refunds, and rectified customer complaints.
• Provided basic technical support to customers.
• Processed credit card applications via phone.
• Provided billing support to customers.
• Performed clerical duties daily, such as emailing, faxing, filing, and record keeping. EDUCATION
LIBERAL ARTS 2002
Queens Borough Community College Queens, New York
HIGH SCHOOL DIPLOMA 2001
Saint Mary's High School Manhasset, New York
SKILLS
Contract Management, Database Administration, Microsoft Office, Customer Service, Data Analysis, Documentation (Expert), Team Leadership (Expert), Problem Solving (Expert), Administrative Support (Expert), Record Keeping.
ADDITIONAL INFORMATION
MEMBERSHIPS
Boy Scouts of America
Utopia Referee Network
Supported Health Services Administrator and managed clinic operations for 14 years. Acted as interim Health Services Administrator, ensuring seamless operations. Coordinated staffing for a 10+ person team, maintaining daily clinic functionality. Handled high volumes of calls and emails, streamlining communication across departments. Facilitated meetings to enhance patient care and service quality. Streamlined appointment scheduling processes, achieving noticeable gains in patient flow and reducing wait times. Facilitated interdepartmental communication to expedite patient clearances, leading to timely access to medical care. Analyzed patient feedback data to identify service improvement areas, implementing strategies that elevated patient satisfaction.
Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations and enhancing data integrity.
Coordinated team efforts to optimize patient care processes, fostering a culture of shared responsibility and improving service delivery.
Evaluated administrative operations to identify inefficiencies, leading to actionable strategies that improved overall clinic productivity.
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