Inventory Control Customer Service

Guisella Vasquez Toscano

201-***-**** ***************@*******.***

OBJECTIVE

Bilingual (English-Spanish) professional with a background in psychology, strong organizational skills, empathy, and clear communication. Experienced in structured environments that require patience, consistency, and attention to detail. Committed to contributing to a variety of professional environments by fostering a supportive, organized, and positive atmosphere that encourages collaboration and growth.

Deciem

Inventory Control Feb 2025 – May 2025

Coordinated and executed daily audits of warehouse inventory, ensuring data accuracy and physical control of goods.

Managed and tracked product inflow and outflow, identifying discrepancies and ensuring timely resolution.

Maintained detailed reports and indicators, contributing to warehouse organization, accountability, and process improvement.

Supported team consistency and structure through well-defined routines—transferable to caregiving environments requiring organization, attention, and calm oversight. Heliconias Rainforest Lodge

Manager – Hospitality (Freelance) Sep 2024 – Feb 2025

Oversee day-to-day operations, ensuring exceptional guest experiences through personalized service.

Manage reservations, guest inquiries, and on-site issues to maintain a seamless hospitality experience.

Coordinate and supervise housekeeping, kitchen, and maintenance teams to optimize performance and efficiency.

Develop and implement strategies to improve guest satisfaction and increase repeat bookings.

Monitor budgets and expenses to ensure financial efficiency while maintaining quality standards.

Conduct employee training on customer service excellence and operational procedures.

Collaborate with local vendors and suppliers to ensure consistent availability of high-quality resources. Rainbow Room

HR Assistant 05/03/2024-05/24/2024

Support HR department with daily administrative tasks and projects.

Assist in organizing company events and employee recognition programs.

Help update HR policies and procedures manuals.

Facilitate the onbording process for new hires, ensuring all necessary paperwork is completed and orientation are scheduled.

Silicom Connectivity Solutions

Logistic Manager 06/2021 – 12/2023

Implemented efficient inventory, achieving a significant cost savings.

Expedited resolutions of shipping errors and packaging mistakes.

Implemented operational process improvements to increase efficiency in material ordering, inventory management and date management, resulting in 50% increased revenues.

Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.

Assisted with coordination of deliveries to the Customer, resulting in 15% reduction in delivery time.

Carried out scheduled safety inspections and audits to ensure compliance with safety regulations. Ana Smith Realtor- Coldwell Banker Liberty.

Real Estate Assistant 10/2019 - 05/2021

Prepeared legal documents susch as listing and sales contracts.

Conducted telephone solicitation to procure buyers, sellers, listings or appointments for listing presentations, securing clients 35% of the time.

Liaised between clients and vendors being professional and proactive. Addeco Colombia S.A 03/2012 – 01/2014

Freelance.

Recruited more than 100 employees on local.

Exceed recruitment metrics for 2 years in a row.

Responsible for carrying out all personnel selection processes effectively and efficiently.

Conducted interviews and evaluated candidates' technical and behavioral skills.

Maintained fluid and constant communication with clients, providing quality service and fulfilling its value promise.

Ensured compliance with the deadlines and objectives established in the selection processes. Brinks Colombia S.A

Human Management Assistant II Southwestern Regional. 01/16/2008 - 02/29/2012

Maintained payroll and benefits for employees in various locations and dismissed financial discrepancies through expert program management.

Organized and led staff orientation programs and training to promote collaboration.

Motivated employees through special events, incentive programs and constructive feedback.

Trained employees showing engagement startegies, interpersonal relations with co-workers, etc

Showed employees how to prepare proeficient reports, and development of initiatives, employee engagement strategies, talent acquisition success, effective conflict resolution.

Incharged of-recruitment.

Skills

Bilingual:

Spanish/English

Empathy

Time Management

Process tracking and

control

Assertive communication

Microsoft Office (Word,

Excel, PowerPoint)

Education

B.S. in Psychology, Pontificia Universidad Javeriana – Colombia

Diploma in Human Resources Management, MTF Institute – 2024

Certificate in Human Resources, MTF Institute – 2023

EKG Skills Certification – 4/14 – 5/2/2024

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