Customer Service Branch Manager

Hari Kishan Matharasi

Email: *******@*****.***

Address: **** ***** ***** **, ** Paso, TX 79924

Summary

aspects of bank management and operation, including account management, customer service, staff coordination, and attaining revenue goals. Dedicated to effective and innovative management techniques to ensure the success of the bank.

Skills

• Self-motivated

• Team Player

• Multitasking

• Highly organized

• Attention to detail

• Time management

• Problem solving

• Critical thinking

• Interpersonal/Customer skills

• Active listener

• Adaptability

• Leadership skills

Professional Positions

Chief Manager at Zonal Office, State Bank of Hyderabad, India April 2008 to February 2015

Chief Manager, Head of a Semi Urban Branch, State Bank of Hyderabad, India

May 2006 to April 2008

Chief Manager, Head of a Metro Branch, State Bank of Hyderabad, India January 2004 to May 2006

Manager - Personnel, at Head Office, State Bank of Hyderabad, India June 2002 to December 2003

Manager-Credit, at Regional Office, State Bank of Hyderabad, India June 2001 to June 2002

Branch Manager, at a Semi Urban Centre, State Bank of Hyderabad, India July 1999 to June 2001

Deputy Manager-Credit, at Regional Office, State Bank of Hyderabad, India July 1997 to July 1999

Deputy Manager-Credit, at a Metro Branch, State Bank of Hyderabad, India August 1993 to July 1997

Branch Manager, at a Rural Branch, State Bank of Hyderabad, India July 1991 to August 1993

Assistant Manager-Credit, at a Semi Urban Branch, State Bank of Hyderabad, India

February 1987 to July 1991

Ph: 915-***-****

Experience in Banking over 34 years. Proficient in all Joined as Clerk and worked at Rural and Semi Urban Branches, State Bank of Hyderabad, India

July 1980 to February 1987

Work experience

• Managed and directed the overall branch activities to reach established revenue goals for growth and profitability.

• Ability to efficiently manage branch operations with key focus on profits by ensuring optimal utilisation of available resources.

• Proficient in educating the clients on banking products and recommending best options to meet their short and long term needs.

• Ability to analyse clients needs and provide guidance on investments.

• Manage both routine and non-routine customer queries, problems and concerns.

• Approved loan applications and financing requests.

• Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.

• Appraising credit proposals and scrutinising cross selling of banking products to clientele.

• Performed periodic internal audits of banking procedures.

• Ensured confidentiality with all banking transactions.

• Delegated responsibilities to employees with clear, concise instructions, resulting in efficient branch operations.

• Developed an in-depth understanding of the bank’s consumer and business products and services.

• Conceptualise and implement competent strategies for new areas of growth.

• Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.

• Ensure compliance and maintain up to date knowledge of the bank policies and regulations.

• Build and maintain professional business relationships with corporate and government entities.

Accomplishments at State Bank of Hyderabad

Hyderabad, India

• Performed duties as a bank manager at several different branches. Successfully performed duties including General Banking Operations, Advances, Sales and Marketing, Cash and Funds Management, Credit Proposal Processing, Disbursement and Recovery of loans.

• Implemented appropriate action plans over internal and external activities to attain branch targets.

• Provided guidance to corporate and individual clients on investments.

• Established and maintained professional customer relationships. Increased deposit and advances along with recovery of the loans.

• Managed processing of Inward and Outward Clearings, ECS debit and credit.

• Increased branch revenue with deposit and investment balance growth from new investors and business owners.

• Handled project appraisal, project implementation, loan administration and loan disbursement.

• Reviewed submitted credit applications for completion and follow up with customers on the process.

• Coached branch staff by offering constructive feedback and taking interest in their long-term career growth. Supervised a team of maximum 20 employees.

• Mentored and onboarded new branch manager trainees.

• Prepared financial and regulations legal reports

• Successfully met the yearly assignments and targets.

• Received special award from the District Collector as ‘Best Recovery Branch Manager.’

Education and Certificates

M.B.A., (Marketing), Dr. Ambedkar Open University, Hyderabad, Andhra Pradesh,1997

M.A., (English), Kakatiya University, Warangal, Andhra Pradesh,1991 PGDBM (Financial Management), Annamalai University, Chidambaram, Tamilnadu,1987

B. Sc., Osmania University, Hyderabad, Andhra Pradesh,1976 Professional Certification

CAIIB, Indian Institute of Bankers, Mumbai

Trainings

Credit Management

International Banking

Core Banking Solutions

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