Office Manager Customer Service

STACEY ANGEL

**************@*****.*** 1-215-***-**** Langhorne, PA 19047

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Office Management

Policy Development

Contract Administration

Customer Service

Staff Management

Team Supervision

Office Manager L.A. Hair, Inc - Langhorne, PA 01/2003 - Current Performed general bookkeeping duties such as reconciling bank statements and creating journal entries. Supervised staff members, organized schedules and delegated tasks. Maintained confidential records relating to personnel matters. Processed payroll accurately ensuring all employees were paid on time. Reviewed contracts for accuracy prior to signing off on behalf of the company. Answered phone calls, responded to emails, routed mail and coordinated courier services. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Provided training to new hires on office policies and procedures. Ensured compliance with applicable laws regarding employment practices. Responded to customer inquiries via phone or email in a professional manner. Researched customer inquiries regarding billing issues and discrepancies. Handled financial tracking, billing and administrative functions. Admissions Coordinator Paul's Run Retirement Community - Philadelphia, PA 04/1999 - 01/2003 Organized events such as open houses, information sessions, and other outreach activities. Reviewed applications, evaluated hospital records, and made decisions regarding admission status. Developed relationships with local hospitals, and assisted living communities. Ensured timely completion of resident admission, documentation, and reports. Collaborated with interdisciplinary teams to develop individualized care plans for each resident based on their specific needs and preferences.

Bucks County Community College Newtown, PA 06/1999 Associate of Arts: Business Administration

References available upon request.

Summary

Skills

Experience

Education and Training

References

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