Human Resources Generalist

Karina Aguilera

Human Resources Generalist

Contact

951-***-****

******.**********@*****.***

Skills

Payroll management

HR Inquiries resolution

UCPath system support

Escalated case handling

Process Improvement

Customer service excellence

Profile

Dedicated Human Resources Generalist with a proven track record of resolving inquiries related to Payroll, HR, and Benefits. Skilled in providing UCPath system support, handling escalated cases, and improving processes for optimal efficiency. Experienced in training new hires and analyzing workload to ensure timely resolutions. Committed to maintaining a sharp focus on achieving organizational priorities and delivering exceptional customer service. Excited about driving process improvements, enhancing accuracy, and maximizing efficiency to support company’s success in the Human Resources Generalist – EPS Role.

Education

Fullerton College

AA in Business Administration

Fullerton College

Accounting Certificate

References

Available upon request.

Employment History

JULY 2023 - PRESENT

Human Resources Generalist – EPS Payroll UCPath

- Resolve daily inquiries related to Payroll, HR, and Benefits.

Provide support for UCPath system inquiries and transactions.

Handle escalated payroll cases promptly.

Implement efficient check replacement processes.

Train new hires in case management processes.

Improve processes for check replacement and general deduction refunds.

Ensure timely and accurate resolution of customer service needs.

Analyze workload, review case progress, and determine resolutions.

Apply critical thinking to tailor actions plans for employees.

Maintain focus on achieving UCPath’s mission and priorities.

JANUARY 2020 – PRESENT

Property Manager/ Accountant Prieto Services LLC

- Supervise property and accounting operations for affordable housing sites.

Implement financial strategies and analyze budgets to optimize property performance.

Collaborate with vendors to ensure timely property maintenance and repairs.

Conduct regular property inspections to uphold safety and quality standards.

Coordinate lease agreements, billing, and tenant account collections.

APRIL 2022 – FEBRUARY 2023

Fact Finding Agent Employment Development Department

- Analyzed unresolved Employer Protest issues in unemployment insurance claims.

Evaluated eligibility criteria based on UI code, policies, and procedures.

Issued standard forms to gather supplementary information and resolve discrepancies.

Conducted phone communication to collect missing information from claimants and employers.

DECEMBER 2014 – NOVEMBER 2018

Office Assistant/ Billing Clerk Cooper Tires & Rubber Company

- Streamlines office operations by digitizing paper files and enhancing support functions.

Ensured timely completion of materials by preparing standard correspondence and reports.

Demonstrated superior interpersonal and communication skills when interacting with management and visitors.

Generated shipping invoices using ERP SAP Systems.

Conducted inbound/outbound processing and researched discrepancies in SAP.

Technical Skills

HR & Payroll Systems: UCPath (PeopleSoft), SAP ERP, QuickBooks, payroll processing tools

CRM & Collaboration Tools: Salesforce, SharePoint, Box, Amazon Workspaces

Communication Platforms: Zoom, Microsoft Outlook

Office & Data Analysis: Microsoft Office Suite (Excel – Intermediate level, including PivotTables and VLOOKUP functions)

Language Proficiency: Fluent in Spanish (Bilingual –English/Spanish)

Contact this candidate