Customer Service Front Desk

Lorena Galvan

Baytown, TX *****

***************@*****.***

+1-832-***-****

Professional Summary

Experienced office professional with excellent organization skills and history leading process improvement initiatives to improve overall efficiency. Proactive, responsible, and eager office administrator with proven track record of handling incoming and outgoing communications. Willing to relocate to: Baytown, TX - Baytown, TX

Authorized to work in the US for any employer

Work Experience

Master Hair Stylist/Manager

Lorena's Hair Salon-Baytown, TX

January 2016 to Present

• Suggested hairstyles that complimented customer styles and met individual needs.

• Met cleanliness standards by using appropriate sterlization methods.

• Welcomed customers and asked appropriate questions to better understand desired styles and wants.

• Ordering supplies, sales, answering phone calls, scheduling appointments Front Gate Security

RUS Industrial-Channelview, TX

February 2022 to August 2023

• Monitored and controlled access to premises

• Ensured the safety and security of personnel and property

• Maintained a secure environment

• Authorized entry and exit of personnel and vehicles

• Verified visitor identification and maintained visitor logs

• Patrolled designated areas to deter suspicious activity

• Reported security incidents and unusual occurrences

• Followed security protocols and procedures

• Provided excellent customer service to visitors

Hampton Inn

Front Desk Receptionist-Baytown, TX

October 1997 to November 2022

• Provided exceptional customer service by greeting visitors, answering inquiries, and resolving issues professionally and efficiently

• Maintained a positive and welcoming environment for all visitors

• Demonstrated strong interpersonal skills and active listening abilities.

• Maintained a clean, organized, and professional reception area

• Prioritized tasks and managed time effectively to ensure smooth operations

• Proficient in using office equipment and software, such as Microsoft Office suite

• Demonstrated ability to multitask and work under pressure Education

Cosmetology in Hairstylist

Vogue College of Cosmetology - Brownsville, TX

January 1994 to April 2022

Skills

• Cash register

• Hair Styling

• Sales

• Driving

• Computer skills

• Commercial cleaning

• Cash handling

• Hair coloring

• Security

• Time management

• Typing

• Front Desk

• Cosmetology

• Phone etiquette

• Front desk

• Administrative experience

• Office experience

• Eyelash extensions

• Stocking

• Customer service

• Nannying

• Spanish

• Organizational skills

• Upselling

• Childcare

• Cleaning Experience

• Makeup application

• Experience with children

• English

• Communication skills

• Bilingual

Languages

• Bilingual - Expert

Certifications and Licenses

Cosmetology License

Driver's License

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