Help Desk Quality Assurance
Resume:
RYAN MAY-DISMUKE
SKILLS
• Microsoft word
• Powerpoint
• Adobe
• Outlook
• Excel
• Echo360
• Written communication
• SEO
• Troubleshooting
• Windows
• Mac
• Ticketing Systems
• Conference Equipment
• Printer management
• Account administration
• MLA
• APA
• HTMl
• Wordpress
• Editing
• Research
• ITIL
• Software Installation
• Network configuration
• System Maintenance
• Hardware Installation
• Helpdesk support
• Problem diagnosis
• Ticket management
• Printer Support
• Operating System Knowledge
• Device setup
• Desktop Technical Support
• Help Desk Operations
• Application installations
• Network Troubleshooting
• Remote Support
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Also, a versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with a history of superior performance in remote environments. WORK HISTORY
May 2023 - Current
Level 1 Tech Dormakaba
May 2022 - February 2023
Software Quality Assurance Google through Waymo
January 2022 - March 2022
IT Technician RHP Properties
July 2021 - December 2021
Content Writer Quote 360/Faceoff Hockey Network
Remotely troubleshot software and hardware for hotels and multifamily housing, learned new software
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• Managed over 40 customer calls daily
• Maintained relationships with clients through excellent tech support
• Managed client orders and shipments
Participated in after-hours emergency support rotations as needed to ensure continuous service availability
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Collaborated with team members to resolve complex technical issues, ensuring smooth work operations
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• Self driving vehicle ride hailing service
Troubleshooted through Google programs for automated vehicles in San Francisco, Los Angeles, and Phoenix
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• Developed time management skills in remote setting
• Successfully met 60 case daily quota
• Remotely ensured that company vehicle adhered to road rules Adhered to standardized software quality assurance best practices, policies and processes
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Provided quality assurance testing for pre-release software through alpha and beta cycle development channels
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• Mobile home housing company
• Managed accounts of residents and other clients
Remoted into client computers in order to install print drivers and other software
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• Successfully set up client laptops and shipped them to users Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
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• Insurance content site/Hockey blog respectively
Developed research skills in order to properly convey what policies fit clients and edited articles in order to be SEO friendly
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CONTACT
Riverview, MI 48193
********@*****.***
Bold Profile
• Mobile Device Management
• News writing
• Proofreading
• Creative Writing
• Social media proficiency
• Grammar mastery
• Editing and proofreading
• Press Release Writing
• Peer content editing
• Keyword optimization
• SEO knowledge
HOBBIES AND INTERESTS
• Sports
• Music
• Books
• Tech
• Video games
• Art
• Movies
• Media
• Architecture
• TV
February 2018 - March 2020
Writer for Valley Vanguard Saginaw Valley State, Saginaw, United States
January 2016 - March 2020
IT Support Specialist Saginaw Valley State University
• Developed voice in order to fit tone of the company
• Gained experience in storytelling to convey game recaps to readers Streamlined content production processes through effective project management and collaboration with team members
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Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content
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Mentored junior writers in developing strong writing skills and adhering to style guidelines.
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• Contributed informative articles to students and university staff
• Emphasis on sports
• Maintained a consistent voice for readers
Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
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• Briefly completed admin work for social media
• University IT help desk
Trained staff, professors, and students to use classroom technology programs
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• Gained experience with active directory
Completed calls during classes to ensure room technology was functioning properly
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Reduced downtime with effective troubleshooting and timely problem resolution
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EDUCATION
April 2021
Bachelor's in English(Minor Creative Writing) English Saginaw Valley State University, Saginaw MI, United States
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