Customer Service Representative

Odelia Rouse

*** ******* **** ********** ** ***** 704-***-**** ***********@*****.***

Profile

Friendly and engaging collaborator and leader. Meticulous and experienced Customer Service Representative. Seeking a challenge with a dynamic company, where I will be able to use my work experience to provide top class service.

SUBSTITUTE TEACHER CHARLOTTE MECKLENBURG SCHOOL SYSTEMS OCTOBER 2023 – PRESENT

Effectively implemented lessons plan and adapted instruction from 9 grade to 12 grade

Engage students in classroom discussions to teach develop public speaking confidence when sharing their opinions and insights while speaking in front of their peers.

Maintained a positive and engaged learning environment through effective classroom management strategies.

Demonstrated flexibility and adaptability in various classroom settings and subjects.

Collaborated with administration and teachers to ensure a smooth transition for students during absence of teachers.

Successfully managed student behavior and fostered a respectful learning environment.

Ability to follow school policy and procedure.

CUSTOMER SERVICE INSURANCE PROFFESIONAL ALLSTATE INSURANCE COMPANY OCTOBER 2003 – DECEMBER 2022

Communicated daily with customers to resolve routine questions and issues relating to customers’ home and auto insurance policies.

To have accurate knowledge of insurance laws and relay to customers.

Handling policy changes, endorsements, billing questions.

Resolves complex customer situations.

Provide floor support when supervisors are away for team members.

Cross selling company products.

DATA ENTRY CLERK FIRST CHARTER NATIONAL BANK FEBRUARY 2001 – JANUARY 2003

Entered check amounts and accounts transaction code into as400 system.

CUSTOMER SERVICE REPRESENTATIVE STEINMART AUGUST1997 – FEBRUARY 2001

Mediate and resolve customer problems with product exchanges and or refunds.

Trained and front-end cashier.

Performed store bookkeeping.

Education

B.S. IN BUSINESS ADMINISTRATION MAY 1991 BARBER SCOTIA COLLEGE, CONCORD, NC

Skills & Abilities

·Accounting & Bookkeeping

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Fun and energetic

·Poised under pressure.

·Collaborator

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