Team Lead Service Experience
Resume:
Jacoura Petterson
Syracuse, NY
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Phlebotomist / Team Lead Supervisor
Labcorp-Liverpool, NY
December 2024 to Present
• Supervised a team of phlebotomists, delegating daily responsibilities and ensuring coverage during peak hours and callouts
• Performed venipuncture and specimen collection on an average of 60+ patients per day while coaching newer staff on best practices
• Monitored workflow, supported high-volume clinics, and resolved patient or staffing issues on-site in real time
• Verified patient identity and lab orders, labeled specimens accurately, and maintained strict compliance with HIPAA and safety protocols
• Processed blood, urine, and other specimens for lab transport, prioritizing STAT orders and minimizing turnaround delays
• Provided patient-centered care with clear instructions, especially for those with anxiety or special needs
• Maintained clean, fully stocked workstations and enforced cleanliness and organization standards across the team
• Used EMR systems to document and track collections, identifying and correcting errors before escalation
Medical Assistant
AMP Urology-Syracuse, NY
October 2021 to November 2024
• Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing, answering phones and data entry.
• Welcome and great patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct them to the appropriate place or department.
• Answer incoming calls and transfer call to appropriate departments.
• Schedule or reschedule appointments for patients whether in person or on the phone.
• Enter all information when scheduling new patients like address, insurance information to emergency contacts etc.
• Assist in checking in and checking out patients and scheduling for any type of testing and/or follow ups.
• Collect co-pays or any other time of payments due before services.
• Verify insurance benefits for patients and advice patients of their coverage
• Taking medical histories
• Explaining treatment procedures to patients
• Preparing patients for examinations
• Assisting the physician during examinations
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
• Instructing patients about medication and special diets
• Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider
(e.g., a nurse practitioner or physician assistant)
• Transmitting prescription refills as directed
• Phlebotomy
• Taking ekg
• Wound care and changing dressings
Front Coordinator/Dental Assistant
R.C. Goodwin DDS-Syracuse, NY
May 2016 to 2021
• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing medical and dental emergencies when necessary.
• Assisting dental hygienists with procedures when necessary.
• Providing great patient care.
• Recording treatment information in patient records.
• Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Giving patients information on dental hygiene, oral health care, and plaque control programs.
• Collecting and recording medical and dental histories and patient vital signs.
• Providing postoperative instructions as directed by the dentist.
• Caring for dental equipment.
• Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Ordering dental supplies and maintaining dental equipment inventory.
• Fabricating temporary restorations and custom impressions from preliminary impressions.
• Greeting and welcoming patients to the practice.
• Scheduling, rescheduling, or canceling appointments as needed.
• Assisting patients to fill out information forms.
• Preparing patients’ charts and daily schedules for the dental staff.
• Updating patient records and documenting recent treatments and procedures.
• Scheduling follow-up appointments and providing telephonic reminders.
• Communicating with medical insurance providers to determine if patients are required to make co- payments.
• Verifying methods of payment and collecting payments as needed.
• Performing general office duties, such as answering telephones, photocopying, filing, and faxing. Phlebotomist/Lab Assistant
Kelly Services-Syracuse, NY
May 2016 to June 2018
• Greet and interview patients to obtain patient demographic.
• Perform basic computer functions, including entry of patient demographics and order entry of test requests.
• Answering phones.
• Collecting copays and verifying insurance.
• Keeping track of patient files
• Assist phlebotomists with processing.
• Perform other duties as related to a collection station (i.e. ordering supplies, stocking supplies).
• EMR&EPIC
Sales Specialist
Excellus BlueCross BlueShield
July 2015 to May 2017
• Responsible for day to day items that are routine in nature to complete necessary processing of group requests
• Supports the end-to-end process pertaining to Group & member enrollment activities. Performs escalated triage activities, i.e. conducts research, data collection, analysis, and problem resolution as required
• Responsible for efficient and accurate assignment of product
• Accountable for complete development cycle of SR's from writing requirements analysis through implementation, ensuring product benefit changes are implemented to group request.
• Analyzes current benefit packages and rates, identifies discrepancies from what the group should have, work with appropriate departments to ensure changes are made.
• Proactively identifies and addresses risks on products before they become customer facing issues
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Skills
• Administrative experience
• Inventory
• Billing
• Customer service
• Vital Signs
• Receptionist
• Dentrix
• Medical office experience
• Eaglesoft
• Computer Skills
• HIPAA
• Organizational skills
• Proofreading
• Epic
• Insurance verification
• Data Entry
• Microsoft Word
• Scheduling
• Medical imaging
• Dental assisting
• Communication skills
• Medent
• Filing
• Medical Terminology
• Order Entry
• Medical Imaging
• Google Docs
• Medical Receptionist
• Computer Literacy
• Dental Assisting
• Medical Scheduling
• Dental Receptionist
• EMR Systems
• Chairside Assisting
• Medical billing
• EMR systems
• Medical terminology
• Infection Control Training
• Microsoft Office
• Medical Office Experience (5 years)
• Medical Records
• Insurance Verification
• Writing skills
• Microsoft Office (4 years)
• Medical records
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