Customer Service Representative
Resume:
Marion Haynes
Sulphur Springs, TX *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
US Bank-Saint Louis County, MO
October 2022 to Present
• Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Material Handler
Blackfish Federal-Saint Louis County, MO
October 2020 to October 2022
• Locate containers or folders on shelving utilizing the location information listed on the pull list or other provided reports. Containers/folders can be on floor or on shelving up to 15' high requiring the use of a pulpit ladder.
• Remove containers from shelving, check for missing/ and or charged out containers, verifying that the pull list is accurate, mark pull list and report discrepancies where needed.
• Move records to designated review areas.
Customer Service Representative
Weissman - Dancewear Solutions-Saint Louis County, MO September 2019 to October 2019
• Responsible for providing customer support for catalog users purchasing dancewear and other products Weissman provided.
• Received inbound and made outbound calls confirming order shipments and other customer concerns while maintaining a 98% to 100% on audit call reviews.
• Responsible for confirming inventories for all products, shipment and also methods of shipment. Customer Service Specialist/CSG
ADT Security-Irving, TX
November 2016 to November 2018
• Responsible for the setting up and the creating of new accounts, send out signals and troubleshoot issues with new alarm systems.
• Entered new and existing customer’s information in the system including payment information and account information.
• Utilize programming knowledge for radio and alarm panel systems while entering pertinent information relating to zone and location to technicians for repairs.
• Determined eligibility and appointments by comparing client information to requirements and providing excellent customer service for upcoming and existing customers.
• Responsible for validating and verifying client’s information to ensuring accuracy.
• Coordinated with Police, Fire and Medical agencies verifying jurisdiction Appointment Scheduler/Coordinator
Maximus-Irving, TX
April 2015 to July 2015
• Obtained client information by answering telephone calls, interacting with veterans using scripts, and verifying information
• Handled inbound and outbound calls as well as indexing, appointing and resolving escalated issues and processes
• Subject Matter Expert (SME) provided guidance and support to other call center agents. Assisted and trained new hires and other colleagues with the company’s policies and procedures.
• Determined the client’s eligibility and appointments by comparing client information to Medicare, Medicaid and VA medical insurance requirements
Education
HS Diploma
Lamar High School - Arlington, TX
August 2009 to June 2013
Skills
• Software Troubleshooting
• Technical Support
• Materials Handling
• Customer service
• Medical billing
• Dispatching
• Microsoft Excel
• Microsoft Word
• Data entry
• Typing
• HIPAA
• Proofreading
• Technical support
• Microsoft Access
• Banking
• Computer skills
• Medical terminology
• Research
• Communication skills
• Accounting software
• Clerical experience
• Computer literacy
• Help desk
• Time management
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