Service consultant
Resume:
Feb ****
- July
August
**** -
Sept
December
Palesa Mathosa
***** ********* ****** ****** **** ext 29 Soweto 1818 072*******/ 082******* ************@*****.***
https://www.linkedin.com/in/palesa-mathosa-a59b581a1 Dedicated professional with a strong background in customer service and administrative support. A team player skilled at managing various tasks efficiently while maintaining excellent communication with clients and team members. I am looking for a challenging job with a rapid growing organisation that can provide a range of goals and objectives.I look forward to working in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately Back Office support
Afrocentric Medscheme
Respond to email correspondence and live chat inquiries promptly to provide accurate information about membership benefits and hospital guidelines Coordinate with claims department to ensure timely resolution of membership claims and follow-ups
Manage and update member records accurately in the back office system to reflect changes such as membership additions or terminations Process authorisation requests for medical procedures and hospital admissions to facilitate smooth member service
Offer guidance to members on hospital procedures and membership policies to enhance customer satisfaction
Assist with membership-related queries and provide detailed benefit confirmations to ensure member satisfaction
Assist in updating membership details including termination and addition of dependents to maintain accurate member records
Sales consultant
Blue Mercury Trading
Cold calling
Contact leads to offer cover with Discovery
Update client profiles on system
Provide quotations for interested parties
Build rapport with customers, understand their needs, and provide personalized solutions to meet their requirements.
Product Knowledge: Develop in-depth knowledge of products or services, including features, benefits, and applications.
Present tailored solutions to customers, highlighting key benefits, features, and value propositions.
Objection Handling- Address customer concerns, objections, and questions in a professional and timely manner.
Service consultant
OBJECTIVE
EXPERIENCE
2023 -
April
2025
2018
2013
Sales Team building
Problem solving Time management
Effective communication Creativity
Customer centricity
Merchants
Assisted the team leader in supervisory duties, contributing to team management and operational efficiency.
Provided technical support for app-related queries to enhance customer experience and resolve issues efficiently.
Logged and managed PIN reset service requests to maintain secure and accessible customer accounts.
Transferred calls to other departments for non app related queries such account/billing enquiries and SIM management
Diploma in journalism
IIE Rosebank College
Matric
RAUCALL
1. Microsoft Office : Word, Excel, PowerPoint
2. Collaboration tool: Microsoft Teams and Zoom
3. Design apps : Adobe design, Corel
Collaborated with team of quality assesors in the development of adjusting processes. Supervised team of 12 staff members.
English - Intermediate IsiZulu - Moderate Sesotho - Beginner Setswana - Moderate Xistonga - Moderate
Andy Makofane - Merchants
Quality Assesor/Coach
*************@***********.**.**
Rudzani Phophi - Afrocentric Medscheme
Team leader
*************@*********.**.**
Martha Letsoalo - Blue mercury trading
Site manager /supervisor
EDUCATION
SKILLS
20% 60%
80% 80%
100% 80%
100%
TECHNICAL SKILLS
ACHIEVEMENTS & AWARDS
LANGUAGES
REFERENCE
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