Employee Relations Hr Operations
Resume:
TIKEYA M. BROWN, MBA
DETAILS
***********@*****.***
SKILLS
Operational Efficiency
Human Resource
Management
Performance
Management
Policy Streamlining
Stakeholder Relationship
Management
Strategic Planning
CORE COMPETENCIES
• HR Project Management & Workforce Team Building
• Employee Relations, Employment Laws, & Stakeholder Engagement
• Talent Development & Training Program Implementation
• HR Policy Development & Process Improvement
• Workplace Conflict Resolution and Mediation
• Building and Maintaining Relationships
• Strategic Planning & Time Management
• Analytical Reporting & Presentation Development
• Budgeting & Vendor Coordination
• Organizational Culture & Internal Communications
• Crisis Response HR Support
• Cross-Functional Program Management
• Global Team Coordination
CAREER HIGHLIGHTS
• Led HR Operations for High-Value USAID Contracts: Directed human capital strategy and HR operations for multiple USAID staff augmentation contracts valued up to $300 million, supporting 200+ personnel across global health and humanitarian sectors.
• Built and Led High-Performing HR Teams: Managed cross-functional HR and operations teams, delivering strategic oversight and hands-on leadership to drive employee engagement, workforce development, and contract compliance.
• Advanced Performance Management Systems: Designed and implemented performance evaluation toolkits, SOPs, and standardized guidance, improving performance tracking, coaching, and accountability across large-scale federal programs.
• Streamlined HR Processes Across the Employee Lifecycle: Oversaw full-cycle HR operations—from recruitment and onboarding to performance improvement and separation—ensuring consistent, compliant, and people-centered practices.
• Enhanced Organizational Culture and Engagement: Spearheaded initiatives focused on culture-building, employee morale, internal communications, and leadership training, contributing to improved retention and workforce satisfaction.
• Provided Executive-Level HR Guidance: Acted as a strategic advisor to senior leadership and USAID CORs on employee relations, conflict resolution, compliance issues, and workforce planning to align talent with program goals.
• Ensured Federal HR Compliance and Alignment: Maintained strict adherence to USAID regulations, federal employment laws, and contracting requirements, including HRIS accuracy, benefits management, and audit readiness.
• Developed Scalable Policies and Job Architecture: Led the creation and maintenance of centralized job description libraries and HR policy frameworks, ensuring consistency in classification, compensation, and position management.
• Optimized HRIS & Data Reporting Systems: Led updates and reporting for HR systems, organizational charts, and staffing analytics, delivering actionable insights through dashboards and presentations to inform leadership decisions.
• Partnered on Budgeting and Vendor Coordination: Collaborated with finance and procurement teams to ensure budget alignment, manage third-party HR services, and support financial compliance and reporting.
EMPLOYMENT HISTORY
Credence/USAID Contractor
Deputy Director of Performance Management and Operations April 2023 — February 2025
• Led performance management and operations for the USAID GHTASC contract, aligning HR practices with strategic objectives, improving compliance, and enhancing service delivery across program functions.
• Designed and implemented a contract-wide performance evaluation framework for 450+ staff, including a standardized toolkit, SOPs, and reporting templates that improved consistency and supervisor engagement.
• Directed end-to-end employee lifecycle processes—including onboarding, offboarding, performance counseling, and separations—ensuring compliance and reducing post-exit risks.
• Managed HRIS updates, organizational charts, and workforce tracking systems to ensure data integrity and audit readiness across the contract.
• Authored and enforced updated HR policies on employee relations, leave, and scheduling, resulting in improved staff satisfaction and regulatory alignment.
• Served as a trusted advisor on employment laws, including but not limited to EEO, FMLA, and ADA.
• Developed and facilitated training for supervisors on performance standards, HR policies, and documentation practices to strengthen accountability and leadership capability.
• Provided strategic HR guidance to leadership through executive-level reports and presentations, enabling informed decision-making and proactive planning.
• Standardized job descriptions to ensure alignment with compensation frameworks and improve classification consistency.
• Partnered with finance and vendor teams to align HR processes with budget planning and contract compliance requirements.
• Spearheaded employee engagement initiatives that reinforced organizational values, boosted morale, and fostered a culture of recognition and inclusion. Amentum/USAID Contractor
Interim Program Manager (Performance Management)
January 2023 — April 2023
• Directed HR operations for the USAID/BHA HASC contract, ensuring full alignment with federal regulations and contributing to the successful delivery of mission- critical support services.
• Led full-cycle HR functions including recruitment, onboarding, coaching, and performance improvement planning for over 20 staff across the program.
• Ensured 100% compliance with USAID and federal standards by maintaining and auditing personnel and benefits records, safeguarding confidentiality and accuracy.
• Strengthened performance management by developing and implementing standardized HR procedures, resulting in improved consistency, documentation, and supervisor confidence.
• Served as a trusted advisor to senior leadership on complex employee relations issues, including misconduct, grievances, and performance challenges, ensuring resolutions aligned with agency guidelines.
• Conducted sensitive workplace investigations and partnered with decision-makers to implement corrective and disciplinary actions, ensuring fairness and minimizing organizational risk.
• Provided strategic HR oversight to ensure staff alignment with organizational goals, compliance with policy, and high levels of employee engagement and accountability.
• Collaborated and led cross-functional teams—including Finance, Procurement, Legal, and Payroll—to align HR operations with federal and client requirements across USAID bureaus to implement evaluation and reporting tools. Social Solutions International/ USAID Contractor
Project Director (Employee Relations)
March 2021 — December 2022
• Successfully directed operations across multiple USAID staff augmentation contracts, leading cross-functional HR teams and ensuring alignment with federal workforce standards.
• Optimized staffing and workforce planning efforts by overseeing HR operations across various USAID bureaus, improving personnel efficiency and service delivery.
• Implemented structured performance management systems—including goal setting, evaluations, and corrective actions—which enhanced accountability and ensured consistent application of HR policies.
• Maintained accurate workforce data across contract teams by managing HRIS updates, organizational charts, and employee directories, supporting audit readiness and real-time reporting.
• Provided executive-level coaching to leadership on complex employee relations issues, improving resolution outcomes and ensuring compliance with federal and state employment laws.
• Led the development of standardized HR procedures and organizational programs that improved policy clarity, promoted employee engagement, and strengthened regulatory compliance.
• Served as a trusted advisor to supervisors on HR best practices, coaching strategies for performance improvement, and workforce development—resulting in stronger leadership and higher-performing teams.
• Implemented HR continuity measures and offboarding protocols during USAID contract pauses and emergency transitions, ensuring compliance and employee support under short notice.
• Standardized onboarding, performance, and offboarding processes across USAID contracts, reducing administrative lag by 25% and enhancing compliance tracking. PAE/USAID Contractor
Deputy Program Manager (Human Capital)
October 2018 — March 2021
• Directed human resources strategy and personnel operations for a $300 million USAID staff augmentation contract supporting the Bureau for Humanitarian Assistance (BHA), overseeing more than 200 staff members.
• Led HR and administrative oversight for a large, diverse workforce, including recruitment strategy, onboarding, performance management, and staff development initiatives.
• Supervised Team Leads and collaborated with the Procurement Team to support consultant engagement and staffing solutions aligned with contractual needs.
• Managed end-to-end employee lifecycle activities, including onboarding, training, performance evaluations, offboarding, and morale-building efforts.
• Drove HR program alignment with budgetary constraints in collaboration with the Finance Manager, ensuring federal reporting and compliance with USAID funding guidelines.
• Ensured adherence to USAID, U.S. government, and employment laws, including federal and state HR regulations, while guiding strategic HR initiatives to support program goals.
• Presented strategic HR and performance updates to senior USAID leadership, integrating analytics and workforce trends into actionable recommendations. Social Solutions International/USAID Contractor
Program Manager (HR/People & Culture)
January 2017 — October 2018
• Directed HR and personnel strategy for the Global Health Support Initiative-III (GHSI- III), a $259 million USAID staff augmentation contract with over 240 staff, ensuring effective team leadership and compliance with government regulations.
• Served as the primary HR liaison for the GHSI-III contract, facilitating communication between stakeholders, resolving personnel matters, and ensuring continuity of service delivery.
• Managed the HR team to uphold consistent implementation of policies, procedures, and employee support programs across the contract.
• Spearheaded employee engagement initiatives and work environment improvements to foster a positive organizational culture and enhance retention.
• Delivered coaching and performance counseling to employees and supervisors and supported the full performance review cycle to promote professional development and accountability.
• Ensured financial and regulatory compliance in collaboration with the Finance team, maintaining alignment with USAID and federal employment standards.
• Led the development and maintenance of a centralized job description library, ensuring consistency across positions and alignment with compensation and classification standards.
CAMRIS International/USAID Contractor
Program Manager (HR/People & Culture)
July 2015 — January 2017
• Led HR operations and workforce strategy for the $229 million USAID Global Health Support Initiative-II (GHSI-II) contract, managing a team of over 200 staff and ensuring full compliance with federal regulations.
• Directed the implementation and oversight of HR programs, policies, and procedures, ensuring alignment with USAID standards and contract objectives.
• Served as a key liaison between supervisors, staff, and CAMRIS leadership, providing strategic HR guidance and fostering open communication on personnel matters.
• Successfully led full-cycle recruitment, including applicant screening, hiring, and onboarding processes to meet evolving program needs.
• Partnered with the Finance Manager to ensure staffing actions remained within budget and supported accurate federal HR and financial reporting.
• Advised supervisors on best practices for HR program implementation, performance oversight, and employee engagement initiatives.
• Ensured strict compliance with USAID regulations, U.S. government standards, and applicable employment laws across all HR functions.
• Led the development and maintenance of a centralized job description library, ensuring consistency across positions and alignment with compensation and classification standards.
CAMRIS International/USAID Contractor
Deputy Program Manager (Human Capital)
December 2013 — June 2015
• Directed HR operations and administrative oversight for the Global Health Support Initiative-II (GHSI-II) contract, supporting over 200 staff and ensuring smooth execution of personnel-related functions.
• Managed full-cycle recruitment efforts, including job postings, candidate screening, onboarding, and separation processes in compliance with USAID and federal requirements.
• Collaborated with managers to resolve personnel matters, facilitate performance conversations, and uphold workplace standards.
• Partnered with senior leadership to implement and enforce HR policies and procedures across the program.
• Maintained organized and accurate data for HR deliverables and reporting, supporting compliance and contract administration. IT Shows/USAID Contractor
Assistant Contract Director (Human Resource Business Partner) December 2011 — December 2013
• Led HR-focused office administration for the GHSS contract, improving operational efficiency, staff coordination, and support service delivery across all program areas.
• Improved performance management accuracy by leading the collection and tracking of 360 evaluations and contract deliverables, enhancing the quality of HR reporting and reviews.
• Partnered with the Contract Director to align HR practices with USAID updates, improving compliance monitoring and streamlining contract oversight activities.
• Enforced compliance with HR policies related to timesheets, telework, and overtime, reducing administrative errors and increasing transparency and accountability.
• Acted as a key problem-solver for competing contractor support needs, improving response times and stakeholder satisfaction across multiple program units.
• Supported end-to-end recruitment and onboarding efforts, ensuring staffing continuity and a seamless integration experience for new hires.
• Led morale-building initiatives, including recognition events and employee appreciation programs, resulting in improved engagement and stronger team culture.
• Cultivated a supportive and performance-driven work environment, motivating staff to consistently deliver exceptional HR and operational services. EDUCATION
American InterContinental University, Hoffman Estates, IL
• Master of Business Administration in Human Resource Management
• Bachelor of Business Administration in Human Resource Management
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