Customer Service Administrative Support

TIFFANI HAMPTON JACKSON

Winston, GA *****

706-***-**** - *******.***********@*****.***

PROFESSIONAL SUMMARY

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

SKILLS

• Customer service • Active listening

• Critical thinking • Data entry

• Relationship building • Call center experience

• Administrative support • Microsoft Office Suite

• Multi-line phone talent • CRM software

• Travel planning

WORK HISTORY

03/2025 to Current Customer Service Representative Self Employed Services – Winston, GA

Resolved customer inquiries and complaints through effective communication and problem-solving skills.

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Coordinated with cross-functional teams to enhance service delivery and customer satisfaction.

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Analyzed customer feedback to identify trends and implement process improvements.

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Implemented strategies that streamlined workflow, reducing response times for customer queries.

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11/2022 to Current Broker/Owner

Your Place Realty, LLC – Winston, GA

Negotiated successful property transactions, ensuring compliance with legal requirements and client satisfaction.

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Developed comprehensive market analyses to guide clients in making informed real estate decisions.

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Managed client relationships, fostering trust and loyalty through exceptional service and communication skills.

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• Coordinated property listings and showings, optimizing exposure to prospective buyers and increasing sales opportunities.

Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.

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05/2024 to 03/2025 Student Life Coordinator

Georgia State University – Atlanta, GA

Direct and monitor all aspects of front-line operations, maintain service contracts on office equipment for the Student Organizations Services suite, Student Life administration suite, and Fraternity & Sorority Life (FSL) office suite.

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Manage recruitment, training, supervising, and evaluating 4-6 student office assistants.

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Coordinated student engagement programs, enhancing campus community participation and collaboration.

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Completes eligibility verification for student leaders (using Banner). Assists with assigning FSL students to Banner cohorts and creates academic reports for the FSL community.

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Assist in the processing of registered student organizations (RSO) pre-registration submissions, ensuring all submissions meet University guidelines.

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Coordinates travel and arrangements for training retreats (including site reservations and travel), and student participation in regional and national conferences. Assists staff with travel arrangements for attendance at conferences and trainings.

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02/2018 to 11/2022 Residential Realtor

Coldwell Banker Residential Brokerage – Columbia, SC

• Negotiated contracts and agreements, ensuring favorable terms for clients. Guided clients through home-buying and selling processes, addressing concerns and providing expertise.

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Collaborated with mortgage lenders and inspectors to facilitate smooth transactions for buyers and sellers.

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Conducted market analysis to determine optimal pricing strategies for residential properties.

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10/2016 to 04/2019 Administrative Support Coordinator Palmetto Health Hospital – Richland – Columbia, SC Assist and provide support for the Critical Care Director and Medical Surgical Specialties Director.

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Coordinated office operations to improve workflow and enhance team productivity.

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Coordinated various events, such as conferences and workshops, ensuring smooth execution and attendee satisfaction.

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Served as liaison between department heads and employees, facilitating clear communication channels across the organization.

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Responsible for the input of payroll and leave request for reporting nurse managers, submit RN Preceptors, payroll adjustments, corrective action forms to HR

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09/2014 to 07/2016 Administrative Support Coordinator Augusta Housing and Community Development, The City of Augusta – Augusta, GA

Developed and maintained filing systems, streamlining document retrieval processes for increased efficiency.

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Implement Environmental Review Reports (ERR) for all city departments including demolition, rehabilitation, down payment assistance (DPA), and new construction projects include building methodologies, material use, and project alternatives

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Maintain highly confidential information in compliance with Community Development Block Grants (CDBG), Emergency Solution Grants (ESG), HOME Investment Partnerships, Housing Opportunities for Persons with AIDS

(HOPWA), and Neighborhood Stabilization Program (NSP) policies and procedures

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Drawdown funds for Integrated Disbursement Information System (IDIS) for CD staff and other staff as requested.

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Input of payroll and leave request for all reporting staff, submit reclassifications, changes in job descriptions, and/or increases to HR

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08/1996 to 09/2014 Executive Assistant to Associate Vice President of Academic Affairs Augusta State University – Augusta, GA

Managed executive calendars, ensuring optimal scheduling and efficient time management.

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Coordinated logistics for meetings, events, and travel arrangements to enhance operational efficiency.

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Drafted and edited correspondence, reports, and presentations for clear communication of key initiatives.

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Managed and handled all recruitment of new faculty hires, reappointment's, and tenure and promotions of all faculty.

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Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

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Developed tracking system and maintained 200+ Memorandum of Understanding

(MOU) records

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• Managed student assistants/work study students

Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

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Liaised with internal departments to facilitate collaboration and streamline workflows across projects.

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EDUCATION

Associate of Applied Science: Criminal Justice

Augusta State University - Augusta, Georgia

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