Customer Service Business Operations

AWELANI

NEDAMBALE

060-***-**** ********@*****.***

*** **** ****** ********* ******** 0002

Customer centric professional with excellent customer service and administration skills. Seeking an opportunity to leverage my skills to drive business operations, develop solutions for complex customers and collaborate with cross-functional teams to deliver exceptional customer experiences.

Experience

CALL CENTRE AGENT

FREI One Digital

OCTOBER 2023 – CURRENT

• Increased customer retention

• Identified customer needs and provided effective solutions

• Improved product recommendations and increased sales

• Drove business decisions and reduced operational costs

• Exceeded sales target

• Developed and maintained strong customer relationships

• Effectively addressed all inquiries through upselling and cross-selling techniques

• Managed high-volume sales inquiries and sales pipelines

• Collaborated with team members to increase sales targets

• Innovated sales strategies to increase revenue

OFFICE ADMINISTRATOR

Adams & Adams

SEPTEMBER 2022 – SEPTEMBER 2023

• Maintained an accurate filing system

• Streamlined communication between staff and parents

• Assisted with data entry and record-keeping

• Prepared and distributed learning material

• Prepared meeting agenda, scheduled meetings and took minutes

• Ordered office supplies

• Assisted with the implementation of policies and procedures

• Attended to email and telephonic queries

• Managed delivery packages

• Resolved internal and external queries

CUSTOMER SERVICE AGENT

Bidair Service

FEBRUARY 2019 – AUGUST 2020

• Resolved customer queries timeously

• Achieved exceptional satisfaction ratings

• Innovated customer service resolution processes to increase operational performance

• Significantly reduced customer waiting time

• Updated customer records

• Analyzed customer trends and increased customer engagement

• Provided suggestions and information to customers to increase sales

• Managed high-volume inbound calls

Education

CABIN CREW LICENSE

EPT Aviation Academy

2018

COMMUNITY HEALTH WORKER

Healthnicon Nursing College

2017

MATRIC

Matavhela Secondary School

2015

SKILLS

• Computer literate (MS Word, Excel, Outlook)

• Problem solving

• Customer Service

• Planning and organizing

• Communication

• Time Management

References

Adams & Adams

Liezel Klinghardt Supervisor – 084-***-****

Bidair Service

Nokwazi Mthombeni HR Manager – 011-***-****

FREI One Digital

Precious Masindi Supervisor – 072-***-****

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