Customer Service Data Entry

ROBINLYN DANIELS

*** *** ****** ***** ************, SC 29681 347-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Well-organized professional backed by leadership, healthcare industry, insurance, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Multilingual – Fluent in English, Hebrew, and Spanish.

High Academic Honors Recognition / Dean’s List.

Customer service skills necessary to effectively deal with patients and healthcare providers.

Ability to work independently and prioritize workload according to project goals and objectives.

Effectively apply critical thinking to solve unanticipated issues.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint Type 35 WPM with 10-key data entry skills.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding

EDUCATION / TRAINING

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2025

North Star Computing, Inc Medical Billing, 2017

University of Fairbanks Alaska Certified Nursing Assistant

PROFESSIONAL EXPERIENCE

McDonald's – Newport News, VA 06/2024 – 01/2025

Crew Member / Customer Service

Performed various tasks including food production and serving customers at the front counter.

Took orders, operated cash register, accepted payments, and made accurate change.

Worked in a fast paced, team environment and communicated effectively with managers and co-workers.

Newport News Shipyard – Newport News, VA 02/2024 – 01/2025

Welder

Utilized and maintained hand tools and welding equipment to assemble products.

Worked at required pace to meet production schedules.

Ensured quality met specifications and quickly addressed quality concerns.

Continuum Global – Dallas, TX 08/2023 – 12/2023

Care Coordinator / Customer Service – Call Center

Answered inbound phone calls and provided information and support in English and Spanish.

Used active listening to build rapport with members, responded to questions and concerns regarding healthcare benefits, shared proof of coverage, and resolved problems.

Followed policies and procedures and adhered to HIPAA guidelines.

Boost Mobile – Jacksonville, FL 01/2021 – 12/2022

Retail Sales General Manager / Customer Service

Supervised store managers and staff, providing training and performance coaching to ensure operational success.

Developed and implemented sales strategies to achieve revenue goals and drive profitability.

Ensured customer service standards, handled escalated complaints, and improved overall customer satisfaction.

Analyzed sales reports and key performance metrics to make data-driven business decisions.

Managed inventory, store maintenance, and compliance with company policies and procedures.

Kemet – Simpsonville, SC 09/2019 – 03/2020

Electronic Maintenance Support

Operated line equipment and provided support for production line operations.

Worked closely with team members to resolve production issues for shipment.

Maintained production sales by meeting daily quotas.

Kept a clean workspace and complied with OSHA requirements.

Family Senior Services of Alaska – Fairbanks, AK 02/2017 – 04/2019

Unit Manager / Medical Health Technician

Provided direct care services including medication distribution following individualized plan of care.

Delegated tasks to team members and promoted an environment of care.

Observed patients for change in condition and reported any changes immediately to supervisor.

Documented observations, incidents, and activities.

Abided by HIPAA guidelines to safeguard private information.

Walmart – Fairbanks, AK 12/2015 – 02/2017

Retail Money Center Associate / Customer Service

Assisted with financial transactions, including money transfers, bill payments, check cashing, and money orders.

Provided product knowledge and promoted Walmart’s financial services to customers.

Resolved customer inquiries and issues related to financial transactions.

Handled cash transactions accurately while ensuring compliance with company policies and financial regulations.

VOLUNTEER EXPERIENCE

Volunteered at Fairbanks Alaska Food Bank

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