Customer Service Assistant Manager

Sophia B. Rodriguez

**** *. **" Ave

Phoenix, AZ 85033

602-***-**** (cell)

*****************@*****.***

Objective:

To obtain gainful employment in which will allow me to use my 10

years of providing excellent customer service for job enhancement.

Hook up towing- Customer service inbound and outbound

01/2025 - Present

Work History

Nation Star 08/2015-Present

Loan specialist 0-30 Mortgage account’s, Customer service,

Inbound and outbound calls. Promoted to 30-60 delinquent

account’s, assisting with setting up repayment plans to avoid pre-

foreclosure .

Title Max 09/2013-08/2015

Started working as an assistant manager my job duties included

provided quality customer service, cash handling, answering

phones, answering customers question with regard to title loans,

phone collections, maintaining office errands. Promoted to store

manager duties included phone collections, in store collections,

repossessions, store audits, deposits, cash order, processing of

customers files, ordering of office supplies, payroll for vendors and

field visit. I am also responsible for marketing, loan origination,

loan originations and following of office open and closing

procedures.

Speedy Cash 11/2009-09/2013

Worked as customer service representative loan originator,

providing customer service via telephone and in person, cashing of

checks, wire transfers, cash for gold, title loans, registration loans

equality loans, and business loans. Promoted to assistant manager

including all duties listed above the following were added to duties

opening and closing of store, responsible for cash vault, cash orders,

office supplies, store audits, reports, inventory, marketing and

managing of four customer service representatives and collections.

Circle K Corporation 07/2006-02/2008

Lead cashier my responsibilities included providing customer service in person, cashiering, cashing

handling, reports, store orders, inventory, stocking, cleaning.

KFC 03/2005-07/2006

Assistant Manager duty’s and functions including providing in person customer service, inventory, stocking,

balancing of cashiers, processing of deposits, and cash handling.

Seasonal Work

Arizona State Fair 10/2008-10/2013 (4 Fairs)

Customer service representative, cash handling, inventory, stocking, cleaning and balancing of midway

ticket sellers.

Education

General Education Diploma

Professional References

Will be provided upon request

Contact this candidate