Operations Manager

DR.NEHA JOSHI

SUMMARY

A seasoned health management professional with 13 years of experience in

different verticals of the healthcare domain ranging from Govt hospitals, Corporate Hospitals, Home Healthcare and pharmaceutical companies. EXPERIENCE

Business Head – 05/2023 – Current

Alp Consulting.

• Managing the 10 cr current business of a pharma major psp along with operational efficiency.

• Developed and implemented strategies for increasing, profitability, and customer satisfaction.

• Designing, solutioning various models for the client projects based on the requirements.

• Ensuring efficient operation management to ensure productivity.

• Negotiated contracts with suppliers and customers to maximize profitability.

• Analyzed the financial performance of business operations to identify areas of improvement.

• Monitored customer feedback to maintain high standards of quality assurance.

• Provided guidance on business decisions while ensuring they align with corporate vision.

• Created presentations for internal use or external client meetings outlining product features and benefits.

• Facilitated communication between various teams within the organization in order to improve efficiency.

Head of Operations, 04/2022 – 05/2023

Rivaara Labs - Mumbai, India

• Plan and design the business processes along with the,, CEO and COO

• Prepare SOP as planned and ensure the teams are trained on the same

• Commission and execute the plan and address the gaps

• Responsible for ensuring effective service delivery during growth

• P& L management for the department under my leadership Operations Manager, 08/2020 - 03/2022

Suburban Diagnostics - Mumbai, India

• Cost Analysis

• Management of the Home Healthcare vertical

• Managing the Day to day operations of the vertical

• Business transformation for the vertical

• Managing the team of technicians through Hub managers

• Training, development of the SOPs and audit of the department CONTACT

Address: MUMBAI, India 400102

Phone: 099********

Email: *************@*****.***

SKILLS

• Marketing Management

• Patient Engagement

• Patient Adherence

• Patient Support Programs

• Quality

• Operations

• Data Analytics

• Project Management

• SOP/ Content Development

• Pharma Benefits

• Hospital administation

• ISO 9001 ( QMS)

• Medical Administration

• Public Health

• Phase 4 Trials

• Medical Marketing

• HCP Engagement

• B2B Sales

• Channel Marketing

• Client Engagement

• Pharmacovigilance -PSP

• Drug Safety

• Adverse Event Reporting

• Gap Analysis

• Cost Effective

• Hospital Pricing

• Pharma Solutions

• NABH

• Managing the escalations

• Growth and expansion of the vertical Pan India.

Business/Account Manager, 04/2015 - 05/2020

PorteaHome Healthcare - Mumbai, India

• Result driven management and developing patient adherence/ support programs for a specific therapy areas for pharmaceutical co

• Responsible for regular training of pharmacovigilance and AE Reporting to the pharma Co. Adverse Event Reporting to be submitted along within the time frame

• Responsible for managing & developing pharma benefits programs and implementing the same

• Providing customised solutions for each patient support program depending on the desired objective

• Operationalization of the program along with cross functional teams of HR, finance,legal and accounts.

• Implementation of the Quality parametres

• Regular maintainence of the MIS, tracking the progress of the program

• Implementation of the Quality parameters, Support the internal / external audit

• Review the program from time to time

• Preparation of the SOP, process and other quality indicators

• Trainingthestakeholdersfromtime to time, providing On the Job training to the new stakeholders of the project

• Few of the programs managed are Sparsh for MSD, Libre Pro Sensor for Abbott, CGM for Medtronics, Part of the Blue Tree Program, PAP for JnJ, Eisai and Mylan

Consultant, 03/2014 - 01/2015

Sree Garga Consultancy & AAA Consultancy - Mumbai, India

• A health care consultancy firm working for hospital projects) Achievements/Tasks

• Mumbai

• Commissioning of a 100 bedded hospital starting from the manpower, equipment and resource planning

• Providing technical inputs to the architects for the design of the hospitals

• Liasoning with the Govt bodies for the statutory certifications and licensces

• Operationalization of the hospitals by providing SOP, defining process and key performance indicators

• Operationalization of 5 dialysis units of Thane for Thane Muncipal Corporation.

Operations Manager, 01/2012 - 01/2013

Asian Heart Institute

• Day to day hospital operations of the non cardiac unit of the hospital.

• Data Review, Hospital Indicators review and presentation of the same to the key stake holders to decide upon the future strategy of the hospital.

• Preparation of the complete hospital manual along with the schedule of charges and pricing of the services of the hospitals.

• Established and operationalized specialized clinics for Chest Pain & Heart Failure.

• Established the RGJAY in the hospitals by getting the approvals, licensces and operationalizing it.

• Business Analytics

• Finance Modelling

Medical Administrator, 12/2010 - 12/2011

Sterling Hospitals - Mumbai, India

• Medical Administration of the hospital included the manpower planning, SOP formulation, process implementation the of the key medical areas of the hospitals.

• Regular review of the inpatients, out patients. Review and analysis of the hospitals indicators.

• Regular review and analysis of the Radiology, Pathology, Operation Theatre, ICU, CCU,CSSD, IPD, OPD, pharmacy and medical records departments.

• Conducting the monthly meetings with the Consultants on panel, on board for future course of actions.

• Cost Effective anaylsis for the inventory management and the service optimization for the hospital.

• Internal Audit, preparing for the NABH assessment. Quality Improvement Consultant, 02/2010 - 11/2010

ICRA IMACS - Bilaspur, India

• ISO Certification of the Govt hospital of Bilaspur as a part of the Quality Improvment Project for NHSRC.

• Gap Analysis based on the IPHS standards, Closure of the Gaps and preparations of the SOP.

• Engaging the stakeholders of the hospitals through Review meetings and other management meetings.

• Adhering to the timelines for the completion of the certification.

• Internal audit and assessment, preparing, training the team for the external audit and assessment.

EDUCATION AND TRAINING

MBA, Hospital & Health Management and Research, 05/2010 Institute of Health & Hospital Management Research - New, Delhi Bachelor of Homeopathic Medicine & Surgery, Homeopathic Medicine, 06/2008

BHAVNAGAR UNIVERSITY - VADODARA

ACTIVITIES AND HONORS

QMS Auditor/ Lead Auditor of ISO 9001: 2008 Lead Auditorfor QMSfor ISO 9001:2008 from Confedrationof Indian Industry 2011. Certification in Supply Chain Management (11/2009) IIHMR, New Delhi Page 1 of 2 LANGUAGES

English: First Language

Hindi: C2

Proficient

Gujarati: A1

Beginner

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