Customer Service Inventory Control
Resume:
Lake Zurich, IL *****
************@*******.***
CARRIE GLASS
PROFILE
Operational leader in fast paced e-Commerce distribution facility seeks to utilize world class training to continue to grow personally and professionally
EXPERIENCE
PEAPOD LLC, AUGUST 1999 – PRESENT
SENIOR SUPERVISOR OF INVENTORY CONTROL
July 2014 to Present
Lead a team of 11 associates with the purpose of providing overall inventory accuracy and integrity
Partner with operations management, accounting, replenishment team (buyers), merchandisers and internal audit to maintain inventory, improve service levels, and optimize product quality for customers
Act as lead for warehouse shrink
Act as primary liaison between customer service and operations
Achieved best in class customer service levels as a result of inventory controls
WAREHOUSE MANAGEMENT IMPLEMENTATION SPECIALIST
January 2012 to July 2014
Implement new Warehouse Management System (Manhattan)
Train, teach and develop front line users
PURCHASING AND INVENTORY ADMINISTRATION
March 2011 to January 2012
Process buyer orders and data integrity
INVENTORY CONTROL LEAD
March 2010 to March 2011
Lead a team of 6 people with the purpose of providing overall inventory accuracy and integrity
SUPERVISOR OF INVENTORY CONTROL
January 2006 to September 2009
Left Peapod for six months (relocated to Colorado)
Lead a team of associates with the purpose of providing overall inventory accuracy and integrity
RE-BUYER (REPLENISHMENT OPERATIONS)
June 2002 to January 2006
Process orders for all product replenishment
WAREHOUSE LEAD
January 2002 to June 2002
Lead a team within operations to fulfill customer orders
WAREHOUSE ASSOCIATE
October 2001 to January 2002
Fulfill customer orders
CUSTOMER CARE REPRESENTATIVE
August 1999 to October 2001
Interact with customers via phone and fax to process orders, alleviate issues and ensure satisfaction
EDUCATION
1994
GRADUATE
LAKE ZURICH HIGH SCHOOL
SKILLS, AWARDS & CERTIFICATIONS
Skills: MicroSoft Office Suite • Warehouse Management Systems (Manhattan/P3/MDS) • Merchandising Systems (Newton) • Customer Service Systems • Cubiscan • Ultipro/Kronos/Success Factors
Awards: The Founders “Amaze and Delight” Award (2011) – Peapod’s Highest Award for commitment to Peapod’s passion, mission & dream• Chicago MVP Award
Certifications: HACCP Certification (2016) • Professional Food Manager Certification (2019 – 2024) • Ahold Delhaize Supply Chain Academy Graduate (2013)
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