Human Resources Hr Compliance

Joshua Rodriguez

Alhambra, Ca.·626-***-****·*********@*****.***

Professional Summary

I am a motivated and detail-oriented HR professional currently pursuing a Master’s degree in Human Resources Management, with a strong academic foundation in HR compliance, staffing, and organizational development. Backed by extensive experience in corporate operations, employee training, conflict resolution, and onboarding. Proven ability to lead, coach, and implement efficient processes across diverse teams. Eager to transition into a full-time HR role to support and grow within a dynamic HR department.

Education

Master of Science in Human Resources Management

Southern New Hampshire University 2023 – 2026

· GPA: 3.4 · Honor Roll

Bachelor of Science in Business Administration

Southern New Hampshire University 2019 – 2022

· GPA: 3.58 · Member, National Society of Leadership and Success Core HR & Business Skills

• Recruitment & Onboarding • Employee Relations & Conflict Resolution

• HR Compliance & Employment Law • Training & Development

• Performance Management • Compensation & Benefits

• Diversity, Equity & Inclusion (DEI) • Project Coordination

• Microsoft Office (Word, Excel, Outlook) • HRIS & ATS Familiarity Professional Experience

Warehouse Clerk

The Salvation Army 2025

• Managed inventory and food donation distribution • Ensured stock rotation and safety compliance

• Supported logistics for community programs • Maintained accurate documentation and reports

Driver

Uber 2019-2025

• Ensure timely and accurate delivery of orders, provide exceptional customer service, and resolve inquiries and complaints promptly.

• Optimize delivery routes, manage personal schedule, while maximizing incentives when offered

• Monitor metrics, implement strategies to improve efficiency, and follow profit metrics for optimum operation.

Senior Corporate Account Manager

American Express 2016 – 2018

• Supported Fortune 500 clients (EY, Disney, NFL, PwC) with travel services • Trained teams in Sabre Red Scripts to improve workflows

• Mediated executive-employee conflicts with professionalism • Enforced policy compliance and tracked expense documentation

Quality Control Coordinator

Viking River Cruises 2013 – 2016

• Reviewed travel itineraries for quality and accuracy

• Ensured compliance with evolving Homeland Security protocols

• Managed vendor relationships and Delta contract negotiations

• Oversaw secure payment and travel documentation systems Corporate Lead & Program Creator

Archer Travel 2011 – 2013

• Launched an independent Contractor recruitment and training program

• Developed sales department structure and commission workflows

• Provided marketing coaching to contractor teams

• Served corporate clients with customized solutions (YMCA, The Africa Channel) Supervisor – HR & Operations

Pinnacle Travel Services LLC / American Express 2005 – 2011

• Conducted interviews and new hire evaluations

• Led onboarding and orientation for new employees

• Delivered leadership training to American Express executives

• Directed performance reviews and career development planning Professional Development & Tools

• HRIS & ATS exposure through coursework ( ADP and PAYCOM) • Microsoft Office (Excel, Word, Outlook, PowerPoint)

• Sabre Native / Red, Apollo GDS (Legacy use) • Conflict resolution, communication, and time management

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