Customer Service Patient Care

EMILIE HAWK

850-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

I am an energetic, hardworking, fast learner with 5 years of medical experience and more than 10 years of customer service, to include supervisor and management experience. I am able to handle a multitude of tasks under any situation. In my past experience I have been trained in various work customer scenarios to enable me to undertake any task or situation that I am presented with in a calm professional manner. EMPLOYMENT HISTORY:

Emerald Coast Pain Services-Medical Assistant/ Receptionist 2019- current

• Promptly greeted patients

• Handled a wide variety of office and administrative tasks in a high-volume medical practice

• Answered a multi-line phone system throughout the day

• Made sure multiply physicians had their daily schedules

• Checked patients E-force for any medication compliance/discrepancies

• Collect and prepare laboratory specimens

• Prepped and administered IVs for sedation including monitoring patients’ vitals during procedures

• Took and recorded vital signs and medical histories

• Assisted with non-invasive procedures

• Assisted physicians with patient examinations and treatments

• Proper sterilization of medical equipment and patient exam rooms

• Properly documented patient care services by charting in the EMR systems

• Operated a C-arm fluoroscopy

• Preauthorizing medical procedures and medications based on insurance

• Collect patient’s copay

• Notified physicians when patients were checked in and ready to be seen

• Collecting patient information such as address, insurance, symptoms and concerns

• Setting up script refill, follow ups, and procedure appointments

• Faxed and scanned in patient information/ notes to multiple facilities and hospitals via digital/paper

• Ensured accurate and thorough documentation and completion of all necessary paperwork

• Contacted patients to cancel, schedule and reschedule appointments

• Helped organize and set surgery appointment with hospitals

• Managed inventory of all office supplies

American Health Associates- Customer Service/ Phlebotomy 2018-2019

• Successfully managing large amounts of inbound and outbound calls

• Processing medical paperwork for all patients in the state of Florida

• Worked collaboratively with patients, healthcare providers, patient support departments to ensure a high quality of service

• Assisted with patient scheduling and dispatched phlebotomist to various locations

• Attention to detail to make sure all patient information, tests and draw dates were correct

• Ensured accurate and thorough documentation and completion of all necessary paperwork

• Preformed professionally in difficult customer/referring physician situations

• Charting and updating all patient’s lab activity with various nurses, doctors and facilities

• Communicating with various labs to ensure patients bloodwork came back in a timely manner

• Informed physicians of patients result and reported any critical results immediately

• Various computer duties using Microsoft Office and Excel

• Evaluating all documents to ensure appropriate information has been obtained

• Handling patients, referral sources and administrative department inquires

• Entering patient information into a customer information system

• Ensuring facility satisfaction and assisting them with issues/ concerns relating to the patient

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture

• Followed infection-control and safety procedures in carrying out daily phlebotomy functions

• Prepare blood collecting equipment, draw blood and safety store and transplant samples

• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens

Power Nutrition- Regional Manager 2013-2018

• Warmly and promptly greeted customers

• Various types of data Entry

• Answered, screened, and redirected telephone calls with professionalism and efficiency

• Handled various types of payment methods

• Balanced register

• Handled emails in a professional, timely manner

• Traveled to other branches to ensure employees were following standards

• Sold, tracked, ordered, and stocked store supplies/merchandise

• Assisted on average 40 customers per day in finding, selecting, and providing recommendations which have generated additional revenue.

• Maintain weekly scheduling of employees work hours, time off, sick time, vacations etc.

• Assisted owner with payroll, book keeping with vault which exceeded $20,000

• Trained new employees on day to day operations

• Updated and maintained advertising via Facebook and Instagram

• Loaded/unloaded 30+ pound packages

• Various assignments using Microsoft word, Microsoft excel, Microsoft Office and Quick Books CERTIFICATIONS:

1. PHLEBOTOMY

2. HIPPA

3. OSHA

4. HAZARDOUS MATERIAL

REFERENCES:

Scott Haufe 850-***-****

Tami Estes 636-***-****

Carla Annichiarico- 252-***-****

Angie Selfridge 850-***-****

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