Customer Service Patient Care

Tiffany Lovelady

Colonial Heights, VA *****

************@*****.***

+1-804-***-****

Professional Summary

I finished school at Chester Career College for phlebotomy and ECG certification. I also have my BLS, and did a hands on externship and passed my NHA! I am looking for a job to help me further my education, as well as challenging myself to constantly develop and grow professionally. I am very reliable and do well when it comes to customer service. Always ready to help and learn! Authorized to work in the US for any employer

Work Experience

Waitress/Bartender

Buffalo Wild Wings-Colonial Heights, VA

December 2021 to March 2024

I was a bartender/server for 2 and a half years and have plenty of customer service experience! Secretary

Crowne Pointe Marina-Hayes, VA

September 2020 to July 2021

I created invoices for the boat slips, as well as purchases for the company. I answered phone calls and took messages for the manager and owner. I also scanned in items that were for sale for the store, as well as managed when the owner was gone! On top of that, I worked in the boatyard to help place boats back into and out of the water!

Monitor Technician

Riverside Community Hospital-Gloucester, VA

June 2018 to March 2020

I monitored the hearts and ecg strips on the Med-surg floor of the hospital as well as consulted with patients.

Education

High school or equivalent

Gloucester High School-VA

September 2013 to June 2017

Skills

• Hospital Experience

• Senior Care

• Cash handling

• Technology management (3 years)

• Communication skills

• Customer service

• Serving

• Epic

• Medical Imaging

• Computer Skills

• Caregiving

• QuickBooks (1 year)

• Vital Signs

• Basic math

• Patient Care

• Medical Terminology

• Case Management

• Nursing

• ICU Experience

• Restaurant experience

• Office Management

• Bartending

• Medical Office Experience

Languages

• English - Expert

Certifications and Licenses

PCA

January 2019 to Present

I am certified to take care of elderly patients in a time of need. CPR Certification

Food Handler Certification

Certified Phlebotomy Technician

August 2025 to August 2027

Additional Information

I am efficient in Quickbooks, as well as using any type of technology. I have experience with managing on my own, as well as making quick decisions in tough situations.

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