Customer Service Call Center
Resume:
Christine Routledge
************@*****.***
Willing to relocate to: Barrie and Surrounding Areas
• Successful work experience for 10+ years as a retail sales associate
• Friendly, outgoing with excellent people skills
• Outstanding customer service skills on cash and on the floor assisting customers
• Extensive background in organizational skills
. Computer and call center experience
Willing to relocate to: Remote
Personal Details
Highest Level of Education: Secondary School
Total years of experience: 15
Work Experience
Collections Officer
Barrie ON - Barrie, ON
November 2022 to January 2023
Outbound and Inbound calls for the BMO first stage Collections Taking payments and Promise to Pay amounts to stop Collection Calls and get Loans, Credit Cards as well as Lines of Credit up to date. Hardship offers, Were used when customers mentioned Financial Issues. Left early because the system was at home 3rd Party the systems for everyone Went down everyday and it was hard to assist the Customers. MARKET RESEARCH INTERVIEWER
Numeris-Work from Home Position - Barrie, ON
July 2020 to October 2021
Outbound Calls Canada wide for Market Research for the Canadian Broadcasters- Surveys for Television, Streaming and Radio Favourite Entertainment Programming suggestions for Canadian Broadcasters.
DEBT SOLUTIONS AGENT
Bill Gosling Outsourcing Call Center - Newmarket, ON April 2017 to April 2018
Telephone # 1-844-***-****
Debt solutions Agent Inbound and Outbound Calls to Assist Customers with Loans And Lines of Credit by Providing Proposals or monthly payment Plans, collection skills, updated accounts. Sales Representative
Nordia - Orillia, ON
March 2017 to October 2017
Inbound calls for customers asking about Bell Canada Cable Internet and Home Phone products selling to and setting up new customers while providing quotes and pricing For Potential Bell Customers.
Customer Service and Excellent Communication
Northern Call Solutions - Barrie, ON
September 2016 to March 2017
Barrie, ON-Sept.2016-March 2017
Accomplishments and Responsibilities
Taking inbound calls from Cogeco Communications customers or desired customers and solving any billing issues, taking payments giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.
Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.
Skills Used
Customer Service and Excellent Communication skills, Computer Skills, Problem-Solving and Trouble- Shooting Skills Typing, Data Entry as well as Mathematical Efficient Skills. Experienced Computerized Telephone Answering and Transferring Skills. Accomplishments
Taking inbound calls from Rogers Communications customers or desired customers and solving any billing issues, taking payments, giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.
Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.
Customer service skills, computer skills, problem solving Inbound Customer Service Representative
Hinduja Global Solutions - Barrie, ON
November 2014 to September 2016
Barrie, ON - November 2014 to September 2016
Accomplishments and Responsibilities
Taking inbound calls from Rogers Communications customers or desired customers and solving any billing issues, taking payments, giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.
Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.
Current skills
Customer service skills, Office 365 MS Word, Excel Spreadsheets, PowerPoint, computer skills, problem-solving and trouble-shooting skills, typing, and data entry, as well as mathematical efficient skills. Computerized telephone answering, transferring calls, Google spreadsheets, PowerPoint, Windows and Mac Computer experience. Excellent Sales Experience, Windows 11 and Windows 10 as well as Mac computers. Collections trained, upselling and Cross selling and Help Line trained, I am a Great Team Player as I love to help people with a friendly attitude with the utmost professionalism. Work from home call center, and in call center experience for 8 years resolving issues and fulfilling customer requests by going above and beyond for each and every customer.
Cash, excellent phone etiquette. Also inbound and outbound calling skills, retail on floor as sales and Customer Experience Associate. Salesclerk
Winners - Barrie, ON
August 2010 to October 2013
Sales Associate and on cash in Jewellery Department putting out stock organizing displays backup on main cash and cleaning store as well as assisting in the fitting room when required. Education
Esthetician License in Aesthetics
Canadian School Of Aesthetics - Toronto, ON
2001 to 2002
Business Certificate in Communications
Humber College - Toronto, ON
September 1972 to June 1973
Diploma in Arts and Sciences in Arts and Sciences
Burnhamthorpe Collegiate Institute - Etobicoke, ON September 1968 to June 1972
Skills
• Worked with others as a team to keep up a professional appearance for the business (10+ years)
• Handled transactions at the cash register (10+ years)
• Worked many shifts when extremely busy helping and assisting customers to meet and surpass their needs and leave with satisfaction (10+ years)
• Replenished stock and helped cleaned up areas (10+ years)
• Communicated and informed customers about sales in the stores (10+ years)
• WAN (10+ years)
• Mac OS (6 years)
• VPN (10+ years)
• Network Support (10+ years)
• DHCP (6 years)
• VoIP (6 years)
• Citrix (10+ years)
• Remote Access Software (10+ years)
• Microsoft Windows Server (10+ years)
• System Administration CRM (10+ years)
• Cloud Computing (10+ years)
• VMWare (10+ years)
• DNS (10+ years)
• Active Directory (10+ years)
• LAN (10+ years)
• Office 365 Including Excel Spreadsheets, Microsoft Word Google Sheets, Google Drive, Power Point and Help Desk Password Resets. (5 years)
• Operating Systems Windows 10 11 and Mac Computers (9 years) Certifications and Licenses
Driver's License
July 1979 to Present
My Class G Driver’s Licence for 44 Years
Additional Information
The gaps I had in my Employment History were : A few times I had to leave to take care of two family members at different times and before the Pandemic hit, I was going to retire. Even during, and a bit after the Global Crisis, the Financial Times were not as urgent as they are now. But now I find it necessary to work, as well as getting my Benefits in order to survive.
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