Department Supervisor Customer Relations
Resume:
Outgoing and personable Department Supervisor with 17 years of
experience working in retail. Well-organized professional competent in solving complex issues customer and employee issues. Offering cash handling, sales and computer mastery. Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. A very strong and determined hard worker with the understanding of completing tasks in a timely manner. Department Supervisor
GERRI MCNEIL Walmart Raleigh, NC ”
CONTACT
************@*****.***
Raleigh, NC 27613
SKILLS
Process and procedure
development
•
• POS systems operations
• Stock management
• Reasoning
• Merchandising
• Multi-tasking mastery
• Customer relations
Supply and inventory
management
•
• Leadership skills
SUMMARY
EXPERIENCE
Reviewed sales reports to enhance sales
performance and improve inventory management
accuracy.
•
Conducted job interviews, led employee
performance evaluations with constructive feedback and rewarded top sales performers to attract and
retain top-quality personnel.
•
Managed inventory and stock levels in coordination with purchasing and receiving department.
•
Connected with customers daily to understand
needs, provide assistance and collect feedback to
optimize operations.
•
Maintained inventory accuracy by counting stock-
on-hand and reconciling discrepancies.
•
Mentored employees and instructed on
management of complicated sales, complex issues
•
07/2001 - 08/2002
09/1998 - 12/2000
Custodian
Wake County Public School System Raleigh, NC
Custodial Worker
VA Hospital Durham, NC
and difficult customers.
Maintained high merchandising standards by
building attractive displays and monitoring
inventory levels.
•
Achieved sales goals and business objectives by
motivating.
•
Supervised 3 employees in department and
delegated each one with tasks and responsibilities.
•
Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
•
Completed routine maintenance checks, notifying
management of any needed repairs.
•
Mopped and vacuumed floors and dusted furniture
to maintain organized, professional appearance at
all times.
•
Maintained building interiors with routine deep
cleaning of high-traffic areas.
•
Mopped and waxed floors, dusted, deep cleaned
bathrooms and removed trash to keep buildings in
clean and orderly condition.
•
Stripped, sealed, finished and polished floors to
maintain appearance and remove scratches.
•
Mopped and vacuumed floors and dusted furniture
to maintain organized, professional appearance at
all times.
•
Wiped down various surfaces using approved
cleaning products to prevent growth of bacteria and viruses.
•
Completed routine maintenance checks, notifying
management of any needed repairs.
•
Wet and spot mopped to clean floors and other
surfaces in public corridors.
•
• Sanitation
06/1996 - 08/1998
Housekeeping Attendant
Days Inn Suite and Hotel Durham, NC
Cleaned and dusted cobwebs on light fixtures,
baseboards and window sills.
•
Managed client laundry with proper care and
attention to needs of different linens and articles of clothing.
•
Laundered sheets and removed stains to restore
linens to pristine condition.
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Organized supplies for efficient use based on
expected customer needs.
•
Washed and polished glass windows and doors to
keep entryways clear and professional.
•
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