Patient Care Customer Service

ANRASHEA GLASS

CERTIFIED IN PHLEBOTOMY

***********@*****.*** 318-***-**** Dallas/Fort Worth, Texas SUMMARY

Compassionate and detail-oriented Certified Phlebotomist with experience in patient care and customer service, transitioning into phlebotomy. Equipped with strong communication skills and a solid foundation in phlebotomy procedures, dedicated and excited to deliver high-quality care. SPECIALIZED KNOWLEDGE

Obtained Phlebotomy and CPR certifications (American Health Association and the National Health Career Association).

Completed an intensive phlebotomy program gaining hands-on expertise in blood collection techniques in clinical environments.

Applied knowledge of anatomy, medical terminology, and stringent infection control measures with a dedication to patient comfort and safety throughout all procedures.

Actively facilitated peer learning in infection control protocols, fostering improved team dynamics and performance.

EMPLOYMENT HISTORY

Caregiver NRS Centre for Neuro Skills Irving, TX May 2023 - Sep 2023

Delivered empathetic patient care, ensuring comfort and dignity during daily activities and therapeutic sessions.

Fostered strong patient relationships through attentive listening and compassionate support, enhancing their overall experience.

Collaborated with multidisciplinary teams to ensure seamless patient care, contributing to a positive clinical environment.

Adapted to patients' unique needs, demonstrating flexibility and problem-solving skills in a dynamic healthcare setting.

Caregiver J&H Pampering Service Dallas, TX Nov 2021 - Jan 2023

Provided personalized care to patients, focusing on their emotional well-being and comfort.

Maintained a safe and sanitary environment, emphasizing infection control and cleanliness in patient spaces.

Monitored patient health and communicated effectively with healthcare providers, ensuring timely interventions.

Built trust with patients and families, offering consistent and reliable support in their daily lives. Driver Helper UPS Arlington, TX Jan 2022 - Dec 2022

Ensured customer satisfaction through clear communication and prompt, accurate deliveries.

Assisted in efficient logistics operations, showcasing strong organizational and time management skills.

Demonstrated reliability and teamwork in a fast-paced environment, contributing to smooth daily operations.

Resolved customer concerns with professionalism, ensuring satisfaction, positive experiences and repeat business.

Customer Service Specialist Spring Market Sterlington, LA May 2020 - Jan 2021

Delivered exceptional customer service, addressing inquiries, and resolving issues to maintain high satisfaction levels.

Managed inventory and performed quality checks, ensuring a well-organized and stocked store environment.

Trained and mentored new employees, fostering a collaborative and efficient team atmosphere.

Handled transactions with accuracy and speed, reinforcing trust and loyalty among customers. Crew Member Subway Sterlington, LA May 2019 - Jan 2020

Delivered high-quality customer service, creating a welcoming and efficient dining experience.

Maintained strict adherence to food safety and sanitation standards, ensuring a clean and safe environment.

Operated the cash register and managed transactions with precision, supporting smooth business operations.

Assisted in inventory management, contributing to the effective and efficient flow of daily operations.

SKILLS AREAS

Venipuncture/Capillary Puncture Techniques Patient Care and Comfort Infection Control and Safety Specimen Collection, Labeling and Processing Calming Communication HIPAA Compliance Excellent Customer Service Task Completion Team Collaboration Compassionate Interactions Basic Life Support Patient Identification/Verification Troubleshooting and /Problem-Solving EDUCATION

Phlebotomy Certification (CPT) Stone Academy Fort Worth, TX March 2024 CPR Certification Stone Academy Fort Worth, TX March 2024 High School Diploma Sterlington High School Sterlington, LA May 2016

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