Certified Phlebotomist, Medical Assistant, Certified Medical Manager

Angel Batemon

Winter Haven, FL

Phone: 765-***-****

Email: ************@*****.***

Availability to interview: 1 Day prior notice.

Summary:

Compassionate and certified healthcare professional with 10+ years of experience specializing in phlebotomy for diverse patient populations, from infants to geriatrics. Proficient in multiple EMR systems and dedicated to ensuring a positive patient experience through safe, efficient, and virtually painless specimen collection. Proven ability to thrive in fast-paced lab and clinical environments.

Education:

•Bachelor of Science, Health Science, 3.91 GPA, Expected Graduation February 2022

•Purdue University Global, Magna Cum Laude

•Associate of Science, Practical Nursing, 3.77 GPA, 2014, Brown Mackie College

•Associate of Science, Medical Assistant, 3.76 GPA, 2001, Professional Career Institute

•Certified Medical Manager, May 2022

•Professional Association of Healthcare Office Management (PAHCOM)

•Master of Science in Healthcare Administration, currently enrolled, In Progress

Certifications:

Certified Medical Manager

CPR

BLS / First Aid

Skills:

•Microsoft Office Suite

•GLS Inventory Management

•Global Logistics Services 2.0

•Team Building

•Electronic Medical Records

Phlebotomy & Lab Skills:

Venipuncture & Capillary Collection (All Ages)

Patient Identification & Safety Protocols

Specimen Handling & Integrity

Universal Precautions

EMR Charting

Professional Experience:

LabCorp of America, Indianapolis, IN 02/2024-07/2025

Administrative Assistant/ Patient Care Technician

•Customer Service by greeting patients to enter the clinical confounds

•Execute an average of 35+ daily phlebotomy procedures with excellent bedside manner

•Perform data entry, routine lab

•Ensure the patient is knowledgeable of the lab procedure

•Ensure patient comfort and adherence to all safety and sample integrity protocols (i.e., 2 identifiers and proper labeling)

•Proficient use of Electronic Medical Record (EMR) Systems (e.i, eClinical Works, EPIC, LabCorp Touch)

•Excellent with Microsoft Outlook, Word, Excel, Spreadsheet, and PowerPoint

•Confirm the patient’s personal information before performing the procedure

•Closely monitor, document, and report any abnormal findings to the nurse on duty

•Aseptic cleansing of sites on the body

•Performing blood collections via venipuncture or capillary on infants, toddlers, adolescents, and geriatric patients.

•Cleanse machines, chairs, and components after each patient treatment is complete.

•Keeping the work area clean and sanitized

DaVita Dialysis, Winter Haven, FL 08/2023-12/2023

Administrative Assistant/ Patient Care Technician

•Customer Service by greeting patients to enter the clinical confounds

•Perform data entry, record vital signs, pre/post weight checks, routine lab

•Ensure the patient is comfortable during dialysis treatment

•Proficient use of CWOW

•PC, hardware/software components

•Excellent with Microsoft Outlook, Word, Excel, Spreadsheet, and PowerPoint

•Entering patient medical concerns, level of pain

•Confirm the patient’s dialysis treatment supplies before setting up the machines.

•Closely monitor, document, and report abnormal findings to the charge nurse.

•Submit forms for referrals, new prescriptions, extra treatments, and new patient setup files.

•Set up B-Braun Dialysis Machines, check the pH of water

•Cannulate Arteriovenous Fistulas/Grafts, CVC

•Aseptic cleansing of sites on the body

•Encouraging the patient to convert from CVC to AVF or AVG for their safety

•Cleanse machines, chairs, and components after each patient treatment is complete

•Keeping the work area clean and sanitized

Eskenazi Health Group, Indianapolis, IN 09/2022-07/2023

Medical Assistant

•Customer Service by greeting patients to enter the clinical confounds

•Perform data entry, record vital signs, vision screening, and routine lab

•Perform diagnostic procedures such as ECG, EKG, Venipuncture, and STAT labs

•Ensured proper specimen handling and integrity from collection to preparation for laboratory processing

•Proficient use of EPIC Electronic Medical Record System

•Entering patient medical concerns, history, and level of pain

•Entering and confirming patient medications into EPIC

•Scheduling patient X-rays, MRI, and Physical Therapy (PT) appointments

•Stocking exam rooms

•Prepare and administer pediatric, adolescent, and elderly vaccines and medication injections.

•Removing staples, sutures, and stitches

•Keeping the work area clean

Walmart DC (Multiple Sites) 10/2011-09/2022

Supply Chain Systems Coordinator/Team Leader

•Effective customer service within the distribution center for internal partners, as well as store managers, vendors, carriers, and routers, by troubleshooting hardware and software issues

•Proficient in Microsoft Office, Word, Excel, Spreadsheet, and PowerPoint (Microsoft Suite)

•Knowledgeable with Microsoft Teams, Zoom, and SLACK applications

•Provides daily communications with Area Managers, Operations Managers, and associates for all service-impacting issues with aligning and cross-working with Server Operation Services (SOS), Global Logistics Services (GLS), Time and Attendance (T&A)

•Manages direct correspondence with third-party vendors to improve warehouse capabilities

•Resolves store issues and processes, and inputs store purchase orders in the Walmart system

•Implemented quality improvement processes for equipment rotation and checkout, data entry, and analysis

•Prioritizes key store locations to ensure inventory level goals

•Processed all land, air, and sea orders to ensure critical deliveries to our top accounts

•Processed billing accounts up to 4 million dollars daily

•Coordinates outbound logistics to overseas and domestic stores

•Implemented daily activities and routines for our 150+ associate team in the pick module and quality assurance

•Trained and implemented training to help improve shift associates' customer service ability

•Communicated with associates to complete 110,000-200,000 orders

•Trained new associates on Walmart systems and tools

•Provided constructive feedback and compliments to reports

•Managed and implemented reporting for EOD reports and Total Production Rates (TPR) via email to QA managers and the Pick Module

Lake View Nursing Home, Indianapolis, Indiana 10/2014-01/2015

Practical Nursing Internship

•Provided care for a patient’s disease(s) or wounds

•Attended to patient and family needs daily

•Completed daily charting for treatments performed and medications administered

•Utilized scanners to scan patients and their medications to minimize errors during patient care, with 100% success

•Demonstrated effective written and verbal communication with physicians, registered nurses, and certified nursing assistants to provide excellent patient and health care provider relationships

Ozburn-Hessey Logistics, Indianapolis, Indiana 07/2010-10/2015

Operations Team Lead

•Led a team of 50-60 associates in the pick operations department and 10 inventory control associates

•Oversaw the pick operations of 75,000-80,000 orders

•Performed continued cycle counts of inventory to prepare replenishment moves

On-site Medical Staffing, Indianapolis, Indiana 01/2002-02/2010

Medical Assistant

•Assisted physicians and nurses with daily patient activities and medical procedures

•Provided patient education per providers’ instructions

•Recorded patient medical history, vital signs, prescription writing, and phone triage

•Performed Venipuncture (phlebotomy), immunizations, and injections per the physician's instructions

•Cleaned, sanitized, and maintained exam rooms daily

On-site Medical Staffing, Indianapolis, Indiana 02/2001-01/2002

Laboratory Technician

•Provided and traveled to rehabilitation and nursing facilities for specimen collection, pick-up, and drop-offs

•Completed physician laboratory requisitions of laboratory procedures, Venipuncture (phlebotomy), and blood cultures

Professional Development:

•Certifications: CPR, First Aid- American Heart Association, BLS CPR Instructor- American Heart Association, Quality Improvement and Safety, Patient Safety, Leadership- Institute for Healthcare Improvement, Medical Manager

Awards:

•Chancellor’s List (2020-2021)

•Dean’s List (2020-2021)

•Honor’s List (2012-2014)

•Employee of the Month (October 2021)

•Magna Cum Laude (2022)

Activities:

•Alpha Beta Kappa Honor Society (2020-Present)

•Collegiate and Achiever Leadership Society (2020-Present)

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