Customer Service Health Aide

Jazmin Felton

New York, New York *****] 331-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Extremely motivated and passionate professional with 9+ years of experience as a cashier and home health aide. Ability

to work independently and as part of a team. Reliable, flexible with multi-tasking ability. Quick learner with strong

interpersonal, communication, and customer service skills. Ability to succeed in a fast-paced, challenging environment.

Highly organized and detailed oriented. Culturally competent with diverse groups.

m@ Excellent customer service skills m@ POS system m Operates well under pressure

@ Strong communication skills @ Inventory control m Patient support

@ Fast learner mw Operate leaf blower, weed mw Leadership skills

m Cooperative team member trimmers, and hand tools m Opening and Closing

w PA State Driver’s License (Class C) m™ 16 Hour Security Certificate Procedures

m Anti-terrorism awareness

PROFESSIONAL EXPERIENCE

LALA’S HOME CARE, PA 2018

Home

MILLER’S HOME CARE,

Health Aide

Home

MCDONALD’S, Uni

Health Aide

Supported patients by providing housekeeping and laundry services, shopping for food and other

household requirements, preparing and serving meals and snacks, and escorting to doctor appointments.

Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, and special

techniques and equipment for personal hygiene.

Assisted patients by providing personal services, such as bathing, dressing and grooming.

Maintained a safe, secure, and healthy patient environment by following prescribed dietary requirements

and nutrition standards.

n, PA 2017-2018

Assisted clients with personal hygiene, such as bathing, dressing, and grooming.

Maintained records of patient care, condition progress, and problems in order to report and discuss

observations with a supervisor or case manager

Provided clients with emotional support.

Supported patients by providing housekeeping and laundry services, shopping for food and other

household requirements, preparing and serving meals and snacks, and escorting to doctor appointments.

2015-2017

Cashier

WALMART, Uni

Exhibited a genuine desire to be of service to customers in store and drive-thru.

Obtained and inputed customer orders, provided ticket stubs to identify filled orders, and promptly

delivered meal to customer.

Filled containers with requested beverages, such as iced coffee, tea, or house beverages.

Received payment for orders and processed methods of payment utilizing Point of Sale system on register.

Ensured cleanliness of dining area, front counter and restrooms by mopping, sweeping, and wiping down

tables

2014

Cashier

Delivered excellent customer service with a positive, professional attitude.

Accurately and efficiently utilized Point of Sale system on register.

Processed layaways, returns, and exchanges.

Maintained a clean POS area and assisted with sorting merchandise, when not serving a guest, in order to

return the product to the floor as quickly as possible.

2013-2014

Jazmin Felton

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Effectively answered a constant flow of customer calls with up to 125 calls in queue per minute.

Addressed and resolved customer questions and complaints professionally and empathetically in regards

to health insurance and retirement issues.

Used in-house software to process correspondence with customers.

NEW YORK CITY DEPARTMENT OF PARKS & RECREATION, Bronx, NY 2011-2013

Seasonal Maintenance Worker

Performed exterior maintenance duties throughout Van Cortland Park.

Swept and rake leaves; safely dispose of litter and debris.

Ensure all Parks’ policies and procedures are followed daily to guarantee safety at all times.

Paint park benches and report to supervisor of any graffiti in park premises.

Provide excellent customer service to all park patrons, answered questions and directed calls to

personnel.

Alert supervisor and co-workers of any potential safety hazards.

EDUCATION & CREDENTIALS

General Education Development Diploma Brooklyn Adult Learning Center Expected 2019

Certificate of Fitness for Citywide Fire Guard for Impairment (F-01) New York City Fire Department 2010

Driver’s License (Class C) Pennsylvania

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