Supply Chain Business Analyst

Ryan Conway

* ***** ******, ******** ***, PA ****7

**********@*****.***

Ph: 570-***-****

Business Analyst

Seasoned analyst with over nine years of expertise in identifying and implementing process improvements within order management, supply chain, and logistics on both domestic and international levels. Demonstrated proficiency in cross-functional collaboration analyzing and coordinating logistical functions, problem-solving, and delivering exceptional customer service. Successfully led transportation negotiations and strategy discussions with business leaders.

●Leadership Experience

●Project Management

●Lean Six Sigma

●Prototyping

●Supply Chain Planning

●Transportation Management - Oracle

Experience- Business Analyst- Feb 2016-October 2024- Genpact LLC- Wilkes-Barre, PA

●International Supply Chain Management of Asia and EMEA Region for Conagra

●Transportation planning with a focus on daily cost savings through various strategic methods

●Conducted in-depth analysis of carrier performance metrics and provided strategic recommendations for improvement

●Demonstrated high-level communication and active listening skills, providing trusting feedback that fosters strong relationships with individuals globally

●Strong ability to identify with people, creating discussions leading to easily approachable fluid conversations

●Strong team collaborating skills leading to design solutions

●Led project testing and deployment, facilitating customer adaptation to new services following migration

●Comprehensive understanding of SLA delivery and its impact on KPI metrics

●Client ERP system- SAP- Oracle NetSuite-Oracle Cloud- Manhattan Associates- WMS

●Python programming development and AI automation experience

Inpatient Psychiatric Therapist- Feb 2013- Oct 2015 Geisinger CMC, Scranton PA

Engage in one-on-one communication to highlight negative and positive coping skills for a treatment plan with individual patients as well as group therapy. Report notable behaviors to medical staff, chart discussions, and observations during shift.

High Acuity Mental Health Worker- Nov 2010- Aug 2015- First Hospital, Kingston PA

Monitor patients in a locked facility and assist with treatment plans as well as de-escalation techniques for critical moments keeping patients from harming themselves or others.

Academics: High School Diploma- June 2004- Wilkes-Barre Area School District, PA

Awards/Certifications:

●Certificates of Recognition

●Finish 4th Annual Com-Athon

●Top 100 RPA Genpact Americas

●Lean Six Sigma Tested and Certified

●Green Belt Trained and Tested

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