Customer Service Team Members
Resume:
Diksha Kumari
Phone: 647-***-****
Email: ***************@*****.***
Professional Summary
Experienced with coordinating administrative tasks and maintaining organized office
environments. Utilizes strong organizational skills to enhance office efficiency and support team
operations. Track record of effective communication and multitasking to meet diverse
administrative needs.
Professional Experience
Customer Service Representative
Reliance JIO – Gandhi Nagar, Jammu and Kashmir, India (July 2023 – August 2025)
• Provided front-line support to customers, resolving inquiries and complaints with
professionalism and empathy.
• Processed orders, returns, and exchanges efficiently.
• Maintained customer satisfaction rating above 95% by delivering prompt and accurate
service.
• Handled multi-line phone systems and responded to high-volume email communications.
• Collaborated with team members to streamline customer service procedures, reducing
response time by 30%.
• Assisted in training new team members and supported onboarding processes.
Administrative Assistant
GD Goenka International School – Jammu and Kashmir, India (March 2021 – June 2023)
• Managed daily office operations to support administrative functions.
• Assisted in scheduling appointments and coordinating meetings for team members.
• Maintained organized filing system to ensure easy access to documents and records.
• Utilized office software for data entry and document preparation tasks.
• Collaborated with team members on project tasks, enhancing workflow efficiency.
• Answered multi-line phone system, routing calls, delivering messages to staff and
greeting visitors.
• Streamlined office operations, implementing digital file management systems to reduce
paper use and increase efficiency.
Teacher
GD Goenka International School – Jammu and Kashmir, India (March 2018 – February 2021)
• Developed engaging lesson plans to enhance student learning and participation.
• Implemented differentiated instruction strategies to accommodate diverse learning styles.
• Assessed student performance and provided constructive feedback for improvement.
• Collaborated with colleagues to design interdisciplinary projects and curriculum
enhancements.
Education
Bachelors in Science
GDC Akhnoor – Jammu, J&K
Graduated: 2017
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Excel
Microsoft Word
Computer proficiency
Customer relations
Administrative support
Diploma
Health and Sanitary Inspector
Languages
English – Hindi - Punjabi
Contact this candidate