Mortgage Loan Officer and loan processor.
Resume:
CHAN K. HAN
Ypsilanti, MI *8197
email: *********@*****.***
Mobile: 734-***-****
Objective: Reverse Mortgage Originator Development program position.
Professional Experience:
US Small Business Administration. 14925 Kingsport Road Fort Worth, TX 76155. Remote Loan Specialist 10/1/2024-03/22/2025. Full time temporary job. I’ve worked as a SBA’s disaster business loan specialist. I reviewed loan applications according to SBA’s disaster loan processing guidelines and I recommended file approval or decline. I’ve worked with loan applicants on the phone, via email, via internal software systems.
US Small Business Administration. 14925 Kingsport Road Fort Worth, TX 76155. Loan Specialist 01/18/2023-02/9/2024. Full Time Temporary job, I have worked in the SBA’s COVID Economic Injury Disaster Loan servicing center as a loan specialist. It was a Temporary job. I worked in Loan Charged Off department, reviewed delinquent loans to be Charged Off. Also, I worked as customer service agent in the customer service department handling COVID EIDL customer inquiries.
Hathiant LLC, Government Contract job with the US Small Business Administration. 11710 Plaza America dr #2000, Reston, VA 20190 Full time temporary job. Bilingual Loan Officer/Processor 05/8/2020 – 05/5/2022, 40 Hours per week, Full time. I have worked in the Small Business Administration’s COVID EIDL (Economic Injury Disaster Loan) program. I have processed EIDL applications within the lending guidelines set by the SBA. I’ve checked the Credit report/score, Business & ownership start date, bank account information, Business Entity type, Proof of Business/presence, Business tax return/tax transcripts, Citizenship, Fraud Alerts, etc. I have recommended for loan approval or decline on the files assigned to me. I checked applicant's Tax return and Tax transcripts, credit evaluation. I communicated with applicants via email and phone. I have analyzed and evaluated business loan applications, and reviewed other eligibility factors to determine applicant’s eligibility for the loan.
First Savings Bank, 278 Collingwood Dr #1 Ann Arbor, MI 48103 Mortgage Loan Officer 10/15/2019 - 3/22/2020, ● I worked as a mortgage loan officer; worked with Conventional loans, FHA loan, USDA loan, Portfolio loan programs. Prospective customers were referred to me by a major real estate internet company via call transfers. I have analyzed and evaluated home loan applications to determine applicant’s eligibility for a mortgage loan.
PNC Bank, 101 S. Main Street Ann Arbor, MI 48104. Mortgage Loan Associate, 9/10/2018 – 9/27/2019, ● Worked with Conventional FNMA/FHLMC loans, FHA loans, Home equity loan/Line of credit products. ● Handled mortgage pre-approvals, mortgage loan applications, home equity loan/line of credit applications. ● I have worked as a Mortgage Loan Officer Trainee in the PNC bank’s Mortgage Academy Program. It’s a 12 - 18 months program. PNC bank covered training in Mortgage Regulations, mortgage basics, loan programs/pricing, PNC loan origination software systems, Client database systems, Marketing, Home equity loan/Line of credit programs, etc. I have analyzed and evaluated Home loan applications, and reviewed other eligibility factors to determine applicant’s eligibility for a loan. ● PNC Bank provided leads on current Bank customers inquiring about purchasing a home, debt consolidation, rate/term refinance and cash-out refinance, pre-approval for a new mortgage. I’ve worked with Conventional loan, FHA loan, Home equity loan & Line of credit programs. I’ve handled mortgage pre-approval applications, mortgage loan applications. And, I completed my marketing requirements. In August 2019 PNC Bank announced the layoff notice for employees in the Mortgage Academy Program, layoff effective date was 9/27/19.
Financial Education Services, 37735 Enterprise Ct #300 Farmington Hills, MI 48331. Bilingual Customer Support Representative . 4/12/2016 – 9/6/2018, 33-40 hrs per week, Full time 30 months. ● Provided support as a bilingual customer representative at a credit restoration firm. ● Answered customer inquiries about the credit repair service; updated customer’s credit file into the computer system; responded to inquiries about other products offered, and supported English and Korean speaking customers. ● I have worked as a Bilingual customer support representative at a credit restoration firm. I’ve answered customer inquiries about the credit repair service; updated customer’s credit file into the computer system; responded to inquiries about other products offered, and supported English and Korean speaking customers.
Citi Mortgage, 6300 Interfirst Dr Ann Arbor, MI 48108 Bilingual Mortgage Loan Processor. 5/25/2012 – 6/15/2013, ● Processed conventional mortgage loans. Gathered applicant’s loan disclosures, income/assets document, appraisal, credit report, title work, and other required documents. ● Uploaded customer’s documents into the Citi Mortgage systems and submitted complete loan files for the underwriting review. ● I made daily calls to customers in my pipeline: welcome call, loan status call, loan approval/closing schedule call, and sent approved loans to the closing team. ● I supported English and Korean speaking customers. ● At Citi Mortgage I’ve learned to work with a large number of loan files, gained experience in FNMA/FHLMC loan programs, worked with a very large number of loan documents/conditions, worked with diverse group of customers, used my bilingual skills.
My Education:
MA, Language and International Trade, Eastern Michigan University, graduated 1988. BS, Studied Applied Mathematics and computer science, Eastern Michigan University Other / Volunteer Work:
Fluent in Korean.
Completed business courses in principles of Finance and Accounting. Used PC software: Excel, Word, Outlook.
Volunteer at Food Gatherers/Ann Arbor Hunger Coalition food service 1997-2007. Korean- American Society of Ann Arbor, officer, 1999-2003 and 2009-2012.
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