Employee Relations Human Resource

Sara Plumacher

Somerset, NJ 848-***-**** *******@*******.***

PROFESSIONAL SUMMARY

Skilled professional with a strong background in administration, human resource and operations management. Experienced in streamlining processes, optimizing workforce efficiency, and fostering organizational growth through strategic initiatives. Proven expertise in employee relations, compliance, complemented by a track record of enhancing office operations and managing cross-functional teams to drive productivity. Adept at problem-solving, and ensuring seamless administrative support in dynamic, fast-paced environments.

WORK HISTORY

Mail equipment operator 03/2024 to 04/2025

CHUBB – Branchburg, NJ

Operated high-level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment.

Performed production mail labeling/mail merge.

Managed electronic input, packaging activities and posting fulfillment in high speed/high volume operations. Recommend improvements to achieve cost savings and optimize workflow

Recorded & processed accountable mail information, maintain logs. Track, trace, and resolve mail problems with USPS, express and local delivery services.

Arranged alternative courier or shipping services to meet customer requirements.

Fully operated, cleaned and maintained all shipping and mail equipment. Contact service on mail and shipping equipment if need occurs.

Associate HR Partner 11/2022 to 03/2024

Amazon EWR7 - Avenel, NJ

Delivered strategic HR guidance to leadership teams, contributing to improved employee engagement and workforce planning.

Managed and analyzed HR metrics, including turnover rates and employee satisfaction scores, to identify trends and inform decision-making.

Collaborated on recruitment strategies, supporting talent acquisition and onboarding processes new hires.

Facilitated conflict resolution and provided consultation on performance management issues, ensuring alignment with organizational values.

Responsible for HR record keeping and case entry management.

Spearheaded diversity and inclusion initiatives to foster an equitable and inclusive workplace culture.

Office Coordinator – MOHS Department 07/2021- 09/2022

Princeton Dermatology Associates - Princeton, NJ

Acted as the face of the practice being the first line of contacts in person and over the phone.

Responsible for patient scheduling and physician’s calendar.

Managed patient insurance verification, pre-certification and pre-authorization

Generated weekly report for clinic reconciliation

Highly experience in processing confidential documents and information

Collaborated with departments across organization to schedule appointments, tests and surgical procedures

Assistant Manager 06/2019 – 09/2022

Perkins Restaurant – East Brunswick, NJ

Responsible for maintaining employee schedule, timesheets and performance reviews.

In charge of hiring, training and onboarding of new employees.

Addressed customer escalations to provide excellent customer service.

Provided coverage to any role within the restaurant.

Medical Office Manager 08/2006 – 10/2017

Sergio Sanchez MD – New Brunswick, NJ

Coordinated daily operations for a busy practice, streamlining administrative workflows and improving efficiency.

Managed insurance billing, payroll and collections of the medical practice

Scheduled and organized meetings, managing physicians with high attention to detail.

Implemented and maintained filing systems, ensuring quick retrieval of records and adherence to document retention policies and HIPPA compliance

Managed office supplies inventory and vendor relationships, reducing costs by negotiating better contracts.

Established and maintained working relations with insurance companies and healthcare facilities to ensure smooth practice operations

Bachelor of Science: Marketing and Public Relations 1995-1999

EDUCATION

University of Zulia – Maracaibo, Venezuela

A.A.S Marketing: 2001-2005

Middlesex County College – Edison, NJ

SKILLS

Technical Skills: MS office, MS Excel, MS Power Point, PC/Internet, MAC (functional), Production mail softwares, Mail Job Scheduling, Adobe Acrobat, Olympic Payroll, Paycom Payroll system, Health Information Systems:AMS and Practice Fusion.

Interpersonal Skills: Multitasking, able to read/write and follow English instructions, Perform duties with minimal supervision, strong communication, active listening, adaptability, teamwork, problem-solving, and leadership skills.

LANGUAGES

Spanish: Bilingual

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