Data Entry Customer Service

January, **** to Present

March, **** to January *024

September, 2018 to January, 2020

Antoinette Jackson

**** *********** ***, ************, ************, 19131, US 1-267-***-**** • ***************@*****.***

Objective

Detail-oriented professional with experience in healthcare support, customer service, and data management. Skilled at providing patients and clients with accurate information, coordinating schedules, and maintaining organized records. Proficient in data entry, database management, and communication, with a proven ability to ensure accuracy, efficiency, and excellent service across diverse industries including healthcare, transportation, and utilities. Work Experience

Data Entry Clerk

Vector Force Development, LLC

- Enter data from completed gas meter surveys into handheld devices for PECO.

- Schedule and coordinate appointments for gas meter readings.

- Maintain accuracy and efficiency in data entry to ensure reliable record- keeping.

- Communicate with customers to confirm appointments and resolve scheduling issues.

Patient Services Representative-Ambulatory Monitoring and Diagnostics

Philips ECG Solutions - Malvern, PA

Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions.

Follow up with customers when necessary to confirm resolution of problems.

Ask questions to determine nature of problem and follow through with troubleshooting process.

Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures.

Proactively identify and report potential problems or issues to supervisor and management.

Lead Customer Service Agent

SEPTA Key Customer Service - Philadelphia, PA

Provides general information about SEPTA Key program and Master/Debit August, 2017 to January, 2018

2012

features and options.

Monitors the CSM Reports such as Queue/ Top Agent and Split/ Skill Summary in order to make sure that agents are login correctly in the Avaya System.

Monitors the half an hour results for calls received and average speed of service and number of abandon calls and abandon percentage rate. Assists Supervisor with opening/ closing the VSA operating Center. Provides representatives and customers with exceptional service information/ instruction.

Sends morning and evening shift reports to PRWT at the request of shift supervisor.

Daily verification of CSR Sign-in and Sign-out log update to refer to time. Call Center Team Lead

United Healthcare - Philadelphia, PA

Act as a mentor for customer services agents and lead by example. Maintain high levels of product knowledge so that appropriate guidance is always provided.

Anticipated and evaluate risks in your department and handle any obstacles to achieving set targets and goals.

Provided member education and assists members with PCP selection and. Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Education

High School

Overbrook High School-EOP - Philadelphia, PA

Contact this candidate