Customer Service Team Members
Resume:
M
Noel Mark
Rattansay
********@*****.***
Irving, United States of
America 75062
PROFESSIONAL SUMMARY
Supervised and managed guidelines for team members to align with PDS goals, enhancing productivity and customer service outcomes. Demonstrated hands-on experience in patient care, including documentation and treatment administration. Skilled in providing high-quality, culturally sensitive care to diverse patient demographics. Committed to fostering a compassionate and dedicated healthcare environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Team management
Employee training
Risk assessment
Policy compliance
Performance evaluation
Process improvement
Vendor negotiation
Bilingual communication
Inventory management
Social perceptiveness
Conflict resolution
Training & Development
Planning
Time management
Dependable and responsible
Teamwork and collaboration
Flexible and adaptable
Written communication
EXPERIENCE
Supervisor
Dallas, USA
Loloi Rugs/ Oct 2022 to Current
Supervisor a team of 12 Team members for Ecommerce Managing Wayfair, Amazon & Walmart accounts
Contact Center Team, Supervisor
Dallas, USA
Pacific Dental Services/ Mar 2018 to Oct 2022
Objective: Manage & Supervise guideline for all current and upcoming team members on the goals and expectations set by PDS to ensure maximum productivity and excellent customer service are achieved.
Direct Reports, Coaching and Developing.
Ensured team members are up to date on all Contact Center Representative Process & Policies set by PDS Management.
Sending out Team Member's statistics consistently (at least weekly) to ensure knowledge of the KPI's and where they stand.
Manage monthly team meetings, team tracking, update team member progress to management and onboard & coach new hire.
Responsible for one on one touchpoint with upper management to discuss all projects information/progress and updates following PDS process. Action plans for all direct team member and updating imperatives consistently. Quarterly Bonding meetings for individual Teams (In or Out of office) Assist in supporting Fun committee and getting the team involved. Maintaining Team KPI's and Quality Standards.
Create Contact Center Representative schedules to speak to the call volume. Escalate all IT Tickets to related departments for fix, prepare issue log for future reference with weekly & Monthly reports.
Maintain all IT Risk Dashboards and present it to CIO's demonstrating risk exposure areas and develop risk mitigation plans.
Approve Timecards, report LOA, FMLA etc.
Owner
United States of America
British Petroleum/ Mar 1998 to Oct 2015
Operated cash registers and experienced in preparation of invoices. Interacted with different vendors and negotiated prices. Tracked inventory and filled based on requirements. Trained employees for handling daily operation of store. Sound knowledge of credit card payment processing receipt collecting. Strong background in cash management.
Bilingual - English and Spanish, excellent customer service skills with commendable written and verbal communication skills.
EDUCATION
Bachelor of Arts
St Mary's University Jan 1996
India
Bachelor of Arts
St Mary College Jan 1991
India
St Patrick's High School Jan 1989
India
AWARDS ACKNOWLEDGEMENTS
Employee of the Month, 2020
Perfect Attendance, 2020
ISQS for the month of January, 2020
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