Customer Service Representative
Resume:
Damarys Sanchez
South Richmond Hill, NY, *****
***********@*****.***
EXPERIENCE
Con Edison, New York — Customer Service Representative October 2024 - PRESENT
● Call center representative- skilled in third party consumer debt collections, utilizing strong negotiation techniques to resolve outstanding balances and achieve favorable outcomes.
● Educate customers, provide information about energy efficient products and gas service plans. .
● Respond to customer inquiries regarding billing,rates, and service options.
● Managed credit and collection tasks, including arranging payments, deposits and issuing letters of credit.
Uber Eats, New York — Delivery Driver
November 2022 - October 2024
● Efficiently manage the pick-up and delivery of food orders from various restaurants to customers, ensuring timely delivery while maintaining the highest standards of customer service and adhering to all uber eats policies and procedures. Health first, New York — Call Center/ Customer Service representative
January 2022 - November 2022
● Maintained comprehensive and current records of client accounts, ensuring data integrity and accuracy.
● Administered invoicing process, monitored payments, and promptly addressed any discrepancies to facilitate smooth financial transactions.
● Provided efficient client consultation, resolving inquiries and concerns effectively, while ensuring the verification and validation of clients personal and medical information.
Jetblue Airways, New York — Customer Service Representative February 2003 - December 2021
● Provide exceptional customer service.
● Conduct check-in process for customers via computer
● Verify customers personal identification
● Tag, lift and handle customers luggage
● Announce flight arrivals, departures, and pre-boarding information via public address system
SKILLS
● Interpersonal skills
● Responsible
● Dependable
● Ability to lead
● Multi-tasker
● Excellent customer
service
● Strong organizational
skills
● Ability to work under
minimal supervision
and in a team
environment
● Help prepare aircraft cabins for customer boarding and departure, which can include light cleaning.
EDUCATION
GED/ School Of Humanities – 1996
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