Customer Success Business Operations

C H R I S T O P H E R B A Y

I’m a detailed-oriented and results-driven professional with over 8 years experience in customer success, onboarding, and business operations. I specialize in guiding clients through software implementation, delivering personalized training, and ensuring smooth adoption of digital platforms. I am known for my strong communication skills, technical proficiency, and ability to build lasting client relationships. I thrive in fast-paced environments where efficiency, accuracy, and user experience are my top priorities. I am passionate about helping my team and clients succeed and I always bring a collaborative mindset and a solutions-focused approach to every role I take on.

WORK EXPERIENCE

JUL 2018 -

JUL 2025

REZDY

LEAD ONBOARDING SPECIALIST

Delivered personalized webinars and one-on-one trainings for 500+ tourism clients across North America and Europe

Managed onboarding pipeline and partnered with travel agents to drive engagement and platform adoption

Managed onboarding projects for 15+ clients per month while maintaining 95% satisfaction score

Trained new team members on CRM workflows and onboarding standard operating procedures, improving handoff efficiency

Collaborated with cross-functional teams (sales, product, support) to resolve client issues within the first 14 days on onboarding.

Reviewed system usability and supported end-users through ongoing improvements Collaborated with technical teams to ensure correct software configuration and resolve integration issues

Assisted in AWS-based platform troubleshooting and domain redirection using Route 53 and S3 to ensure correct DNS configuration and proper URL routing CUSTOMER SUPPORT REPRESENTATIVE

Provided responsive technical support via phone, email, and ticketing systems Troubleshoot customer account issues, contributing to team-led process improvements

Maintained a customer-first approach while resolving operational and technical inquires

DATA IMPORT CONTRACTOR

Reviewed and mapped client data into the platform with 99%+ accuracy Ensured clean transitions for client migrating from legacy systems JUL 2015 -

AUG 2016

CARMAX AUTO SUPERSTORE

Processed sales and appraisal paperwork and ensured compliance with the Department of Motor Vehicle (DMV) regulations

Handled title transfers and supported wholesale auction documentation Managed daily cash flow and prepared bank deposits BUSINESS OFFICE ASSOCIATE

AUG 2013 -

MAY 2015

SIXT RENTAL CAR AGENCY

Scheduled driver logistics and ensured timely customer transport across airport locations

Processed rental agreements and vehicle inspections RENTAL CAR DRIVER AND SUPERVISOR

PROFESSIONAL SUMMARY

EDUCATION/CERTS

High School Diploma - Legacy HS

Google Data Analytics (Beginner) - 2024

Search Engine Optimization (SEO) - 2025

Excel Fundamentals - 2025

SKILLS

Client Onboarding & user training

Software Implementation & Adoption

Customer Success & Technical Support

Data Analysis & Importing (Excel, Google

Sheets, CSV mapping, client data review)

CRM Tools (Zendesk, Hubspot)

Productivity: Microsoft Office Suite,

Google Workspace

Platform Support (Rezdy, AWS)

Project Tools (Slack, Zoom, Trello,

Google Workspace)

Process Optimization & Improvement

STRENGTHS

Attention to Detail

Adaptability

Cross-functional communication

Troubleshooting & documentation

Time Management

Las Vegas, NV **************@*****.*** 702-***-**** Linked In: /chrisjbay

Contact this candidate