Patient Access Manager

EVELYN REYES

**** **. ****** ***** • Powder Springs, GA 30127

404-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

More than 20 years in the healthcare industry, including 5 years leading and optimizing administrative processes. Experienced in patient access systems, medical records coordination, insurance workflows, and referral tracking. Proven ability to enhance operational efficiency and maintain compliance in fast-paced healthcare environments. Seeking a non-supervisory management role focused on systems, process improvement, and service delivery.

AREAS OF EXPERTISE

Patient Access Workflow Optimization - Prior Authorizations & Insurance Verification

EMR & EHR Systems (AllScripts, Phreesia, FMH) - Healthcare Revenue Cycle Coordination

Referral Management & Scheduling Systems - Process Improvement & Compliance

Call Center Metrics and Queue Monitoring - Specialty Pharmacy Coordination

Claims Auditing and Billing Support - HIPAA-Regulated Documentation – Provider Schedule Monitoring, Creating Provider Templates

PROFESSIONAL EXPERIENCE

Atlanta Neuroscience Institute, Atlanta, GA July 2022 – July 2025; Patient Access Manager

- Designed and maintained provider scheduling templates for multiple locations

- Managed patient intake processes, new referral workflows, and document routing

- Analyzed and reported daily call center metrics for process improvement

- Handled patient feedback related to scheduling and medical records

- Maintained organization and professionalism in the front desk environment

Atlanta Neuroscience Institute, August 2021 – July 2022 ; Specialty Treatment

Authorization Coordinator

- Monitored and updated prior authorization logs and specialty medication logistics

- Coordinated medical records delivery to infusion centers and appeals departments

- Verified insurance benefits and secured authorizations for complex treatments

Atlanta Neuroscience Institute, July 2018 – August 2021; Patient Access Specialist

- Registered and scheduled patients for outpatient infusions

- Verified insurance coverage and collected payments

- Conducted daily reconciliation and infusion reporting

- Managed referral and preauthorization tracking through EHR systems

Barking Hound Village, Atlanta, GA Feb 2015 – Dec 2015; Front Office Coordinator

- Registered new clients, managed scheduling, and conducted facility tours

- Maintained records and supported customer communication

Church of the Living God in Christ Jesus, Hiram, GA June 2014 – Present; Administrative Secretary

- Scheduled appointments and managed written correspondence

- Oversaw collections, banking, and bill payments for church operations

Atlanta Neurology, Atlanta, GA June 2013 – June 2014; Front Office Coordinator

- Handled patient check-ins and billing data entry

- Verified insurance coverage and collected patient copays

Computer Science Corporation, Atlanta, GA Nov 2011 – Nov 2012; Claims Processor/

Peer Reviewer

- Priced and audited claims (UB04 & HCFA 1500) for billing accuracy

- Entered and reviewed patient claims data for approval

Revenue Cycle Solution, Hoover, AL Apr 2004 – Jul 2011; Collections Supervisor

- Verified insurance, resolved unpaid claims, and managed appeals

- Reviewed and posted payments, maintained EOBs, and tracked claim resolution

ADDITIONAL EXPERIENCE

Home Health Aide (Veteran Care)

Supported daily living activities, administered medication, and assisted with personal care

EDUCATION

Coyne American Institute, Chicago, IL

Certificate – Medical Billing and Coding 2006 – 2008

American Technical College, Chicago, IL

Certificate – Data Entry, Word Processing, Accounting I & II 1989 – 1991

Roberto Clemente Academy High School, Chicago, IL

Diploma 1982 – 1986

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