Mental Health Customer Service

Diana Howard

** * ** ** **********, DC ***** 202-***-**** or 202-***-**** *************@*****.***

Objective

To secure a position as Mental Health Residential Counselor, Behavioral Support Specialist,

Education

American Intercontinental University 231 N Martingale RD Schaumburg, IL 60173

Bachelor of Healthcare Management Specializing in Hospital Administration 07/22/2020- 02/28/2023

Ashford University, San Diego, CA 8620 spectrum Center Blvd, 92123

Bachelor of Art Psychology 08/26/16- 10/26/20

ELITE MEDICAL ACADEMY 1662 Missouri Avenue North Largo Florida 33770

MEDICATION TECHNICIAN 02/28/18- 03/28/18

American Health Care Academy Irvington Texas

Health Care Provider CPR/AED/(BLS), First Aid, and Bloodborne Pathogens 12/12/17-12/13/19

AMEDD CENTER & SCHOOL/ ALISON GROUP

Fort Sam Houston, Texas

Nursing Studies Team Leader and Teacher/ Diploma 10/25/ 2015

Mental Health Studies/ Diploma 09/07/ 15

Nursing and Patient Care / Diploma 11/07/14

Role of Nurse Surgical Care/ Diploma 11/07/14

ACT College 8870 Rixliew Manassas, Virginia 20109

Medical Assisting with Limited X-ray/ AOS 02/2006 – 02/2008

Penn Foster College 925 Oak ST, Scranton, Pennsylvania 18515

Associate in Business 06/2004-06/2006

University of District of Columbia 4200 Connecticut Avenue Washington, DC 20008

Community Residential Facility Director 09/1997

Nursing Assistant 06/03/94

Home Health Assistant 06/03/94

University School 3851 Main St, Bridgeport, Connecticut 06606

High School Diploma 09/15/03

Skills & Abilities

MANAGEMENT

My management skills consist of a Democratic style; I am open to communication. I am a team leader, and my focus is on people. I am a facilitator and influencer; I promote learning and innovation and empower others. I have a personal and active attitude. I believe goals arise from desire and imagination. I look for fresh approaches to old problems; seek high-risk positions, especially with high payoffs. I am comfortable in solitary work activities. I encourage close, intense working relationships that are not conflict averse. I engage in a struggle for a sense of order in life; I question life. I believe in raising expectations.

SKILLS

The skills that I have are Medical Terminology and Hospital Care. I can utilize an electrocardiogram machine. I can administer First Aid and CPR.

I know clinical Labs, phlebotomy, and sterile Procedures. Advance Patient Care, Pharmacology, Insurance/ Coding Office Procedure, Limited X-ray, Microsoft words, Excel, PowerPoint, UltiPro, Database, Mental Health practices, measuring vital signs, Active & Passive Range of motion exercise, Health and Safety, Diet therapy, Physical Assessment, Identifying Substance Abuse, Recognizing Violent and Hostile behaviors, Assessment, Intervention, Planning, and Evaluation. Deciding on outcomes. Team leadership in health care teaching.

SALES

·A detailed plan of best practices and processes set out by Management

·Research and qualified prospects

·Cold calling and pitching

·Sales presentation

·Closing Techniques

·Account management policy

·Car sales, Fast-food, Retail, Window, and Travel Sales experiences.

COMMUNICATION

My communication style is an Initiator, and I am innovative, animated, energetic, spontaneous, fun-loving, and a risk-taker. I rely on my intuition and initiate action. I love inspiring and promoting others. Celebrate expressiveness, and I am very persuasive. I am an outgoing, self-assured individual. I am sensitive, yet I always seek to include others. I work well with others, and I am motivated by excellence and principles. I am goal-oriented and cause-focused. I am supportive of other ideas. My preference for a work environment would be stimulating and a friendly atmosphere.

LEADERSHIP

I represented Paramount Baptist Church as the spoke person at a Congressional hearing for the Angel tree program.

I was a spoke person for the Curtis White Whitman Walker Clinic Aids Campaign

I became the Resident Assistant Supervisor for Certified Nursing Assistants at HCR Manor Care at the Towson location.

I represented HCR Manor Care for the Aids Walk Campaign.

I represented the community recreational center in the nationwide city cheerleading expedition.

I have always supported the political campaigns of those seeking seats in congress, such as Congresswoman Norton. I was very active in helping to promote her with assistance knowledge-based informational distribution as a youth. Later I became an allied healthcare worker for her family.

I tutored the children in my community for many years, and I have a diverse work history in the DMV area, assisting those vulnerable with the community for 30 plus service years.

Experience

Residential Advisor /Maryland Department of Juvenile Justice/ Cheltenham, MD

03/12/22- 06/15/2023 Cheltenham Youth Detention Facility (CYDC)Address:11003 Frank Tippett Rd. Cheltenham, MD

Supervises youth daily activities escorts you to school, recreational

activities, meals, personal hygiene. Documents youth daily activities and behavior in unit logbook. Makes regular notations in the logbook both positive and negative to assure compliance with the unit dorms and procedures. Write behavior, incident or informational reports as needed. by writing precise and concise reports via the appropriate incident reporting form or logbook notations. Supervises youth movement both inside and outside the unit to maintain the safety and security of the youth. Supervises youth doing details by following daily cleaning schedules, which includes moping, waxing and/or buffing floors, cleaning and sanitizing bathroom, properly making beds, cleaning of individual rooms, dayroom, and common areas. Also, launders clothing. Escorts youth to routine and/or emergency off ground medical under close observation. Defuses verbal and physical situation by either verbal counseling or use of crisis intervention techniques. Regular and predictable attendance. MCTC mandated employee shall remain on duty, including mandatory overtime, until properly relieved of duty in accordance with facility procedures.

appointments. Youth are transported by facility vehicle to doctor’s office for routine medical treatment or to local hospital for emergency treatment

Residential Service Coordinator CHI CENTERS INC 02/2019 – 10/6/2021

10501 New Hampshire Avenue Silver, Spring MD 20903

Develop and implement supportive service programming in collaboration with residents, Management, and local community service providers. Provide ongoing outreach services to identify individuals who would benefit from assistance, recruit staff, and determine program and service gaps. Coordinate the delivery of services with local human service providers. Maintain all necessary information regarding services to residents. Oversee and provide crisis intervention, case management, and follow-up services for referrals from Management, residents, or other agencies. Support resident efforts in community-building initiatives. Identify funding for new and expanded programs in the development. Assist other department staff in understanding and participating in the goals and programs initiated by resident services. Review and submit all billing and program reports required by funding sources, monitoring entities, and Management /Service Provider. Attend all required meetings and prepare to participate in additional or special projects as needed from time to time by Management.

MENTAL HEALTH RESIDENTIAL COUNSELOR COMMUNITY CONNECTIONS 04/2010 – 06/2017

801 Pennsylvania Avenue Washington, DC 20003

I Counsel individuals with schizophrenia, substance abuse, anxiety disorders, bipolar disorders, conduct disorders, depression, obsessive-compulsive disorder, psychosis, post-traumatic distress, and oppositional defiant disorders to maintain functionality daily with behavioral and cognitive issues. Ensuring individuals met targeted treatment goals of individual service plans, Assisting and Encouraging activities of daily living, training individuals with the use of modern technology in the assistance of job searches, Meetings, and discussions with case management, day programs, physicians, psychologists, or psychiatrist. Financial accounting with petty cash, office management on a day-to-day basis, and private counseling through life skills training, educational resources, employment development, computer skills, goal orientation, and self-discipline. Vital signs, weights, and wound care. Microsoft words, excel, and UltiPro skills. De-escalation of unwarranted behavior and crisis intervention. I Reinforce positive behaviors through psychoanalysis theories. Plus, use concepts due to biological, physiological, cultural, environmental, spiritual, socioeconomics, and operant conditions. Engage with the use of Conflict resolution. I am showing the available property for leasing in the facility.

BEHAVIORAL SUPPORT SPECIALIST ST. JOHN COMMUNITY SERVICE 08/2006 – 09/2012

2201 Wisconsin Avenue NW Washington, DC 20017

Assistance with providing self-care training and treatments to residents of developmental disability CRF, Converse with residents to reinforce positive behaviors and promote social interactions. Facilitate assessments and development of treatment goals with ISP and psychotropic medications. Use of therapy computed telecommunications. Charting, faxing and recording other documentation. Observe, measure, and monitor behavior, Vital signs, wound care, and weights. Plus, Reporting unusual incidents. Medication Record Administration, Financial money management skills, life skills training, and vacation planning. Day-to-day implementation of treatment goals to achieve higher ability to make necessary life changes. Counseling individuals with schizophrenia, substance abuse, anxiety disorders, bipolar disorders, conduct disorders, depression, obsessive-compulsive disorder, psychosis, post-traumatic distress, and oppositional defiant disorders in maintaining functionality daily with behavioral and cognitive issues. Converse with physicians, psychiatrists, pharmacists, case management, and the nursing team. Microsoft words, excel, power-point, Xerox, and fax.

MRSSII FAIRFAX COUNTY GOVERNMENT/NORTHERN VIRGINIATRAINING CENTER 09/2004 – 06/2012

9901 Braddock Road Fairfax, VA 22032

I served as a professional team member at NVTC psychiatric medical center. Implement targeted goals of ISP and treatment goals. Maintenance of Medication Administration Record. Responsible for primary liaison between the psychiatric medical center and family members for patients in the mental health unit. Care of patient medical records. Promotion of social interaction. Proactive solution finder for crises and reinforcement of positive behaviors. Monitor and observe feeding patterns and texture. Facilitate assessments of psychotropic medication. I have Counseled and trained residents daily for life skill training, occupational arts, crafts, recreational activity, and financial Management. Maintain psychological data observation of unordinary circumstances and identify triggers: vital signs, weights, and wound care. Use of Hoyer and Arjo lifts. Assistance with Range of motion exercise. Transportation Driver for 15 passenger buses. Microsoft words, excel, power-point, Xerox, and faxing.

RESIDENT ASSISTANT SUPERVISOR HCR MANOR 12/2000 – 06/2006

8101 Bellona Ave Towson MD 21204

Supervised Nursing Assistants & 60 Residents, Vital signs, Weights, Wound care, Medication administration and Medication counting, Marketing and Service Plan creation, Hiring and Disciplinary actions, Representing the company in unemployment matters regarding staff. Use Microsoft word, excel, financial payments, Employee record keeping, and Scheduling. Nursing care, Certified Medication Technician, Assessments, and Behavior Evaluation. Counseling individuals with Dementia, Alzheimer’s, Schizophrenia, substance abuse, anxiety disorders, bipolar disorders, conduct disorders, depression, obsessive-compulsive disorder, psychosis, post-traumatic distress, and oppositional defiant disorders in maintaining functionality on a day-to-day basis with behavioral and cognitive issues.

Self – Employment

CASMERIA TRAVELING SERVICES, LLC CERTIFIED TRAVEL AGENT 08/2013 – STILL ACTIVE

TRAVEL AGENCY WITH CERTIFIED AGENTS WHO SELL AIRFARE, ALL-INCLUSIVE PACKAGES, BUSINESS TRAVEL, CAR RENTALS, CRUISES, DESTINATION WEDDINGS, ENTERTAINMENT, FAMILY VACATIONS, GROUP TOURS, HONEYMOON PACKAGES, LUXURY VACATIONS, PASSPORTS, RIVERBOAT TOURS, ROMANTIC GETAWAYS, AND TRAVEL INSURANCE.

Contractor

22 Century Technologies for the Maryland Department of Health

12/07/21- 06/13/22

School Health Care Administrative Coordinator for Covid Contact Tracing (Nursing Department) – Green Valley Academy. Supervisor Sarita Murbarak her number is 240-***-****: email ******.*******@*****.***

Hart Heritage Estates 3708 Grier Nursery Rd 410-***-****

Direct Support Personnel Gerontology

04/07/2023 - 08/13/2023

Axelon Service Cooperation 44 Wall Street, 4th Floor New York, NY 10005

For Med Star Hospital Clinton, MD 212-***-****

OR Pathology & Patient Transporter

09/05/2023 – 11/10/2023

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